Take a lead role in acquiring, managing, and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
As a Payment Lifecycle Manager II within the Billing Operations team, you are expected to lead high-impact initiatives on People, Process, and Technology with senior leadership visibility.
Job responsibilities
- Provides support to internal peers and external clients to address complex situations
- Manages daily case pipeline ensuring timely case resolution aligned with departmental service levels and standards
- Communicates professionally conveying a sense of ownership and commitment to resolution
- Exhibits leadership qualities that promote a team oriented, professional, and focused work environment, setting the example for peers. Delegates and shares information appropriately, and builds trust within a team
- Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions
- Multi-tasks effectively by mechanically maneuvering among several systems/applications in constant balance to achieve maximum efficiency that maintains service standards without detrimentally affecting the operations
- Approachable and demonstrates managerial courage and tackles issues head-on
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Required qualifications, capabilities, and skills
- 3+ years in Operational Management/Customer Service at a large financial institution with demonstrated experience in global leadership roles effectively managing a globally dispersed team of individuals at various levels
- Proven experience in building strong collaborative relationships - team player who works well with global colleagues/stakeholders at all levels in influencing outcomes and achieving results
- Self-starter who can work comfortably and confidently under pressure and deadlines with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment
- Demonstrated communication skills to work cross-organizationally at all levels to influence others, drive results/change and implement projects/processes
- Displays good judgment, professional maturity, personal integrity and a strong work ethic with outstanding interpersonal skills
Preferred qualifications, capabilities, and skills
- 3+ years of Cash Operations or Global Operations experience dealing with large scale operations
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.