• Oversee daily incident management, including command center coverage, status calls and business communications
• Support crisis management efforts, including after-action reviews, any follow-ups and opportunities for improvement. Coordinate follow-the-sun crisis coverage model
• Support high-impact strategic initiatives to drive innovation within the team (e.g., AI/LLM)
• Maintain standards, procedures, job aids, and other documentation needs
• Develop presentations, prepare reports and metrics, support governance needs

Required qualifications, capabilities and skills

• Minimum 5 years' experience in business resiliency, crisis/incident management or related field
• Problem solving, project management skills and a strategic mindset with a results-oriented approach
• Excellent communication skills (written/verbal)
• Strong presentation skills and ability to step into leadership role when needed
• Ability to conduct threat assessments, hazard identification, and risk mitigation
• Experience in a fast-paced environment, managing multiple projects with competing priorities
• As real-life disruptions can occur at any time, we require some flexibility in work hours, as needed

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.