The ATM Monitoring Group (AMG) monitors Chase-owned and operated ATMs and Teller Cash Recyclers (TCRs) to ensure maximum uptime for customer transactions. AMG partners with various teams, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management to maintain the Chase ATM and TCR fleet.

Job responsibilities

• Manage and execute ATM projects, including new installations, replacements, and temporary relocations, to support real estate initiatives.
• Coordinate with cross-functional teams to ensure timely and efficient project completion.
• Collaborate with the ATM Monitoring Group (AMG) to oversee the health and performance of more than 15,000 ATMs and Teller Cash Recyclers (TCRs).
• Monitor active technician dispatches and ensure maximum uptime for customer transactions.
• Understand and coordinate the roles of cash vendors, security vendors, ATM technicians, and other trades required for ATM installations.
• Partner with external vendors to maintain the Chase ATM and TCR fleet, serve as a liaison between various support groups, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management.
• Communicate effectively with both technology and non-technology stakeholders to facilitate resolution pathways.
• Troubleshoot and resolve technical issues using documented procedures and analytical problem-solving skills.

Required qualifications, capabilities, and skills

• Previous background working in large environment supporting the deployment and configuration of technology devices in retail financial industry
• Experience supporting ATM technicians in the installation's steps in the field and software load/configuration from our remote support location
• Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
• Must be able to work in fast pace environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues
• Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues
• Strong communication skills when interacting with technology and non-technology stakeholders

Work Schedule: Hybrid Monday-Friday 7:00am-4:00pm

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.