As an Associate Design Program Manager in the Digital Innovation (DI) and Experience Design (XD) organization within the Commercial and Investment Bank (CIB), you will play a key role in enabling our multi-disciplinary teams to shape the user experience of our products and services. Leveraging your expertise in design, program management, and product development, you will drive continuous improvements in work delivery and managing programs at scale.
Joining our 75+ global design team that supports Operations teams across the CIB, you will align with our expanding Payments Operations business to drive Agile practices, implement operational improvements, and ensure effective collaboration across design, product, and technology teams. You bring strong organizational and problem-solving skills and proactively embrace experimentation and continuous improvement in your day-to-day work. As someone with a passion for design / user experience, you are highly adept at advocating for its role in successful product development with product and tech partners.
Want more jobs like this?
Get jobs in Mumbai, India delivered to your inbox every week.
Job Responsibilities:
- 7 years minimum experience in Design Program Management, User Experience Design, Design Operations, Design Management, Product Delivery, or Operations role dedicated to improving design delivery within a cross-functional, agile product delivery environment including a high level of proficiency working in Jira, including dashboards and automations
- Knowledge of the end-to-end product design process, design and delivery workflows, design systems, tools, and agile delivery methods
- Demonstrated results in implementing and/or improving delivery workflow processes with increased speed and efficiency
- A growth mindset with enthusiasm for scaling design delivery and enabling data-driven decision-making
- Experience navigating complex matrix organizations, anticipating and resolving blockers, and influencing at all levels
- Confident facilitator, communicator, and cross-connector of people, information, and ideas
- Proficiency in Microsoft Teams, Confluence, Figma. Powerpoint, Excel
Preferred qualifications, capabilities, and skills
- Professional qualification in Lean Project Management, Agile/Scrum Certification or Product Management
- Knowledge and understanding of the business value of design, design processes, and workflows
- Understanding of service design principles, research methods, systems thinking, and experimentation practices is a significant advantage
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.