AML/KYC Controls team provides oversight and guidance so that the business delivers Anti-Money Laundering (AML) and Know-Your-Customer (KYC) strategies to assure our product and our customer base are fully compliant with Bank Secrecy Act (BSA), PATRIOT Act and FINRA requirements.

AML/KYC Controls works closely with various groups within Consumer & Community Banking, such as the AML/KYC Ops, Business Development and Relationship Management, and Operational teams to deliver ongoing requirements for capturing, reporting and monitoring compliance with regulatory standards.

The role requires alignment with the Firm's AML initiatives and may require coordination with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations and the Business. Team members are responsible to be knowledgeable of AML/KYC policies and standards to ensure projects and initiatives are within compliance and mitigate the AML/KYC risks to an acceptable level.

You are a strategic thinker passionate about driving solutions by Process Mapping and Continuous Improvement. You have found the right team.

Job Responsibilities

• Lead and facilitate business process mapping sessions effectively with business partners/subject matter experts
• Apply a process improvement and controls mindset combined with skills to enable evolution from the current to future state
• Identify gaps and opportunities for improvement and/or efficiencies in existing processes
• Work effectively in a fast-paced, always-changing environment
• Adopt a process improvement mindset with the intent to be a subject matter expert for assigned topics being mapped. Analyze data/information to determine tactical and strategic impacts
• Conduct thorough analysis of existing business processes to identify inefficiencies and areas for improvement
• Demonstrate proven collaboration and relationship-building skills across lines of business and with partners at all levels of the organization

Required qualifications, capabilities, and skills

• Ability to develop detailed process maps, workflows, and documentation to support automation initiatives
• Develops robust communication materials including process maps, presentation decks, and status updates
• Record of driving initiatives toward target outcomes
• Identifies process and product gaps and areas of opportunity
• Breaks down complex challenges into key problems to solve
• Proven experience in process automation, business process improvement, or a related field
• Strong analytical and problem-solving abilities, exceptional communication and interpersonal skills
• Excellent project management and organizational skills
• Ability to work effectively in a fast-paced, dynamic environment
• Foster a collaborative and innovative work environment that encourages knowledge sharing and continuous learning
• Microsoft PowerPoint, Visio

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.