The Asset and Wealth Management Fraud Management is seeking a high performing Associate to support the Enhanced Callback process for the Private Bank. As an Associate for the Asset and Wealth Management Fraud Management team you will be the first line of defense against fraud and deliver best-in-class client experience while maintaining fraud prevention strategies and capabilities that keep the firm and our clients safe from fraud.
As a Fraud Manager Associate with Asset Wealth Management, you will be responsible for reviewing high risk money movement transactions for fraud concerns. In this role, you will collaborate both with client's and internal employees to resolve complex client inquiries, as well as other financial institutions to mitigate loss. Our goal is to mitigate client and bank financial exposure with a high level of care. As our team and organization grows, flexibility with the business needs is expected. As an associate on this team, you will need to have end-to-end focus and work effectively in a fast-paced, deadline-driven environment with minimal supervision. Our client base is unique, attention to detail is extremely important.
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Job Responsibilities:
- Review transactions submitted on all channels available for the Private Bank for fraud concerns
- Collaborate with clients, internal partners and external banks to mitigate losses
- Provide subject matter expert level for fraud escalations
- Collaborate with cross line of business partners to ensure handling meets Private Bank expectations
- Identify and escalate new fraud trends
- Exercise initiative and judgement to resolve problems within a range of established policies
- Identify potential regulatory risks, escalating through proper channels with the ability to recommend solutions to key stakeholders
- Communicate with internal partners and clients
- Contribute to initiatives that support loss preventions
Required Qualifications, Skills and Capabilities:
- 3 or more years' experience in a financial institution performing fraud prevention or client service functions
- Ability to demonstrate the judgment and ability to closely partner with and advise senior and line managers or other stakeholders
- Analytical skills with experience in collecting, analyzing, and synthesizing information on various subjects using Microsoft standard researched utilities at an expert proficiency level
- Demonstrate exceptional judgment and the ability to independently identify and escalate key issues, obtain appropriate information from further analysis, and develop actionable recommendations
- Flexible work style and able to work appropriately with stakeholders and colleagues at all levels
- Excellent written and oral executive-level communications skills
- Proficient in MS Word, Excel, PowerPoint, along with content sharing solutions like SharePoint
Preferred Qualifications, Skills and Capabilities
- Bachelor's degree or relevant experience
- Specific knowledge of core banking systems, operation of common banking products, applicable laws, and regulations, and how each may be impacted by fraudulent activities strongly
- Experience with existing and emerging fraud trends in the banking industry
- Experience in the financial services industry
- Background in financial crimes
- Proficient in either Spanish, Portuguese and/or Mandarin
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.