Job Summary:

As a Team Lead in the Markets Asset Servicing team, you are responsible for Income events across EMEA, WHEM & ASIA markets. You are required to ensure timely and accurate processing of income events, collection / payment of claims, timely reconciliation cash, stocks, wash across our Fixed Income / Equity and Prime Business. We work closely with internal stakeholders including trading desks, sales, finance and other operations team and work in partnership with clients, custodians, agents, depo, and 3rd party service providers. This interaction enables employees to gain an insight into other operations and obtain a high-level knowledge of the diverse range of the J.P. Morgan products.

Job Responsibilities:

• Manage the Income Claims workflow, across multiple products like Prime, Equities and Fixed Income.
• Ensure all daily controls and processing are completed and signed off, including client service inquiry resolution, cash, and stock break, reconciling the security
• Liaise with multiple stakeholders (Agent banks, Middle Office, Internal teams, Senior management)
• Exercise sound judgment; act with integrity; protect our company, clients, and customers.
• Serve as a subject matter expert for the functions managed.
• Communicate efficiently and effectively with Senior Management & escalate issues in a timely manner.
• Perform periodic end to end process review, identify gaps if any & collaborate with control partners and relevant stakeholders to remediate process gaps
• Provide oversight, training, guidance to the team and ensure effective process training
• Identify ways to improve processes/procedures to enhance quality and/or productivity
• Act as a subject matter expert on procedural matters and be the funnel for communication with the global teams

• ~5 years of relevant industry experience processing Income claims across products like Prime, EQ and FI. In depth knowledge of working with agents like DTCC & Euroclear and navigating their platforms. Expertise in processing SPO, MT202, MT103 & MT599.
• Excellent judgment and decision-making skills; solutions oriented.
• Teamwork - the candidate must be flexible to manage processes and be able to work appropriately with stakeholders and colleagues at all levels.
• Ability to partner with multiple internal teams, external clients & 3rd party service providers.
• Ability to organize to prioritize workload to manage concurrent tasks and meet competing deadlines.
• Ability to influence stakeholders using effective communication and interpersonal skills.

• Strong technical and analytical skills, including proficiency in Microsoft Office applications.
• Preferred experience using automation tools a plus (e.g., Python, Alteryx, Tableau)
• Degree or certification relevant or a related discipline.