Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Trading Services Analyst within our middle office team, you will serve as an essential resource for client-facing stakeholders. Your role will involve acting as the intermediary between the business, technology, control partners, and operations. You will have the opportunity to delve into inquiries, oversee trade execution flows, and reconcile trades, thereby gaining a fundamental understanding of our trading platforms and systems. In this high-pressure, fast-paced environment, you will excel by providing and communicating solutions in person, over the phone, and via email.

Job responsibilities:

Provide end-to-end trade flow support across all product channels globally

Monitor ongoing support needs to address changes and gaps

Drive continuous improvement efforts, while reducing risk across all touch-points in the trade path

Ensure the accurate and timely escalation and resolution of all inquiries

Be able to address ad hoc queries from operations, technology, and the front office

Facilitate training for new application users

Work with the business, technology, and operations to determine priorities, schedule of releases, and detail of the requirements for future enhancements/products

Required qualifications, capabilities, and skills:

Understand all relevant trading products (Equities, Bond , Foreign Exchange and Listed Option)

Knowledge of the front to back Operations process (including the key elements such as confirmations, settlements, regulatory reporting) and facilitate issue resolution across teams

Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral etc.) and recognize the impact of the actions of the Trade support team on these areas

Must have clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate

Attention to detail with superior written, verbal, and problem-solving skills and sense of ownership

Great team player able to work in a pressurized and changing environment

Preferred qualifications, capabilities, and skills:

At least 2 years of financial industry experience, specific to Trade support middle office or Securities Settlements

Bachelor's degree strongly preferred and in-depth knowledge of Excel, PowerPoint, and Internet technologies

Highly disciplined, a self-starter, and the ability to execute on assignments independently

A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism

Excellent organizational and time management skills and has the ability to communicate with all levels within the Line of Business

Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.