Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in the Payments Domain, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Working with a team of talented payment experts, field partners and software engineers, you will document product offerings to support the merchant integration experience. The ideal candidate is a highly organized and self-motivated individual who delivers developer-centric experiences and possesses the perfect blend of developer-thinking and technical writing skills. The ideal candidate understands modern technology stacks (API / SDK, gateways, automation, microservices, cloud/AWS, etc.), design thinking (client journey, UX / UI, moments of truth), and payments (e/m-commerce, C2B/B2B/P2P, subscription, marketplace).
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Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Work with a group of Technical Writers focused on API payment product documentation
- Manage revisions to existing API documentation and create new API content
- Translate complex technical information into simple, accurate, engaging content that adapts to various audience
- Work closely with Product and Engineering across various teams to gain deep understanding of our products and services
- Partner with the client journey, product, engineering & marketing teams to enhance the Developer Experience Platform.
- Support all controls and compliance requirements and ensure that all pre and post launch conditions are met to release documentation on time
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- 6+ years of experience writing complete and complex technical content
- 2+ years of experience working with OpenAPI Specifications
- Previous experience with content authoring tools
- Ability to read and interpret YAML, JSON and Markdown
- Understand user experience and content optimization principles across channels
- Superb written communication skills, with strong attention to detail and accuracy
- Strong collaboration skills and experience working in cross-functional teams
Preferred qualifications, capabilities, and skills
- Previous experience with new product launches and/or transformations of mission-critical payment platforms
- Previous experience in finance or payments
- Bachelor's degree or equivalent experience
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.