Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution.
As an Agility Lead - Product/PAL in Consumer and Community Banking, you will play a significant role as a champion for the adoption and continuous improvement of Agile practices within our teams. Leveraging your deep knowledge of product development methodologies and Agile principles, use your expert guidance, mentorship, and support to teams to foster a culture of collaboration, innovation, and high performance. As a recognized subject matter expert, put your knowledge to use to work on complex issues, exercise considerable judgment, and make impactful decisions that shape the operational and business direction of your sub-function. Your leadership, communication, and coaching skills will be instrumental in empowering teams to deliver high-quality solutions efficiently and effectively, while continuously adapting to changing requirements and priorities.
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Job responsibilities
- Lead and coach teams to adopt and implement agile methodologies, and promote open communication and engagement among team members ensuring continuous improvement and alignment with organizational goals
- Use advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership
- Develop and implement short to mid-term operational and transformation plans, prioritize tasks and manage resources to achieve product goals in a timely and efficient manner through the utilization of metrics and evidence-based decisions
- Identify trends and generate original ideas to contribute to the development of new policies and best practices within the discipline
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management
- Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support for teams
- Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability
- Possess excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context
- Experience managing and developing individual contributors
- Ability to monitor agility metrics and guide teams through improvements, emphasizing iterative progress and adaptability while providing regular reports to management on sprint outcomes and team performance across the product
- Experience in coaching a team of Agility Leads to ensure regular uplift of their teams and consistent collaboration between development teams and the product owner
- Expertise in Driving product efficiency by managing the product improvement backlog, promoting speed, efficiency, and collaboration
- Ability to oversee strategic coordination and design for quarterly planning, ensuring alignment of the product backlog with organizational goals
- Capable of enabling the product portfolio at a strategic level, ensuring that quarterly planning outputs, including objectives, delivery plans, and risk mitigation strategies, are effectively aligned across all product teams
Preferred qualifications, capabilities, and skills
- Formal training on Agile coaching, such as recognized coaching certifications
- Knowledge of product operating model
- Previous management experience supporting large teams
- Recommended skills include but are not limited to: agile delivery, business acumen, change management, continuous improvement, coaching, internal stakeholder management, strategic thinking, self-study, verbal communication, adaptability, and decision making
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.