Apply today for the opportunity to join a growing team! The Commercial Bank is expanding its presence in Agency Multifamily lending. This is an extraordinary opportunity to help build and grow a new line of business with our industry leading JPMC commercial real estate platform.
As the Loan Servicing Manager role is responsible for supporting the expansion and scale of the Agency/Off-Balance Sheet Servicing team with world-class loan servicing capabilities to enable growth in both GSE and CMBS offerings. This position will manage a team of analysts, collaborate with business leaders, GSE stakeholders and cross functional teams to deliver operational excellence powered by a diverse and inclusive organization focused on driving continuous improvement and automation.
Want more jobs like this?
Get jobs delivered to your inbox every week.
Job Summary
As a Loan Servicing Manager in the Off-Balance Sheet line of business, you will manage a team who performs loan servicing tasks on assigned portfolios of loans, interprets loan documents, and interacts with internal and external contacts. You will have oversight of deadlines, and may also lead projects that further build out the team structure and strategy.
Job Responsibilities
- Manage a team, ensuring they are equipped with necessary skills, resources, and support to be successful in their roles. Provide guidance and coaching to drive performance.
- Maintain metrics to measure team performance and enforce a robust quality control environment.
- Assist in building and maintaining a servicing framework for Freddie Mac and Fannie Mae products.
- Identify process gaps and areas for process improvement, and assist in implementing solutions.
- Work closely with WLS teams and commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met.
- Foster a collaborative environment and be a culture leader.
- Additional duties as assigned.
- 7 years of loan servicing experience.
- Strong leadership skills with a proven ability to motivate and coach a team.
- Effective time management skills and ability to work on various projects simultaneously.
- Excellent communication and collaboration skills, with the aptitude to build strong relationships.
- Proficient knowledge of mortgage products, financial services, lending, and real estate compliance in addition to loan servicing standards.
- Analytical skills, including ability to use data to make informed decisions.
- Bachelor's Degree
- Agency product experience
- Strategy software knowledge
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.