Join our dynamic team and make a meaningful impact by being part of a team that focuses on customer experiences to cultivate long-lasting relationships.
As a Ops Risk/Control Analyst in Complaints Management you will be accountable for achieving key service metrics, meeting or exceeding productivity goals, ensuring business partner and client satisfaction, and managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and control guidelines within the complex Complaints Management functions and processes, which will involve higher level decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements.
Job responsibilities
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- Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business to ensure high-risks cases are handled in accordance to regulatory requirements.
- Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.
- Identify and own end-to-end process improvement opportunities, which may include recommending solutions, developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.
- Manage high-risk regulatory interactions with urgency, ensuring oversight end to end until issues are resolved.
Required qualifications, skills and capabilities
- Minimum 3 years of experience in account management or relationship management.
- Have verbal and written communication skills
- Be Detail oriented
- Have Influencing skills
- Possess Prioritization skills
- Able to function independently and within a team structure
- Able to deliver results within tight deadlines
- Be proficient in Microsoft Office, Word, Excel,
Preferred qualifications, skills and capabilities
- Previous financial industry experience
Work schedule
- Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours of 8:00 am - 5:00 pm Monday -Friday.
- Hybrid schedule: In office days are Monday-Wednesday
This role is not eligible for sponsorship
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.