Our team provides exceptional customer service to our customers that are approaching the end of their lease. Specialists must have excellent phone skills with ability to convey and explain the end-of-lease options and obligations to the customer. Must be able to handle high volume of inbound and outbound dialer calls in a professional manner. Specialists interact with internal and external customers to validate data and document accounts pertaining to Auto Leases.
Specialists must be able to provide customer support and be able to follow the quality initiatives as outlined by compliance and the Chase Auto line of business.
Job responsibilities
- Engage in interactive dialogue with internal and external customers through active listening
- Take ownership of the overall customer experience by empathizing, prioritizing, and meeting customer needs
- Resolve customer concern by approaching problems logically and with good judgment to ensure appropriate outcomes
- Critical thinker with analytical ability to make appropriate decisions on behalf of the customer efficiently and effectively
- Required to abide by all applicable regulatory and department practices and procedures
- Computer Skills- Familiarity managing multiple browsers, tabs, window navigation and instant messenger tools
- Fluency in Windows Operating Systems and Microsoft Office tools
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Required qualifications, capabilities, and skills
- Minimum 1 year experience in a customer service / call center environment
- Assertive with excellent communication skills both written and oral
- Proficient PC skills to include MS Word, Excel, and Outlook
- Ability to work well under pressure, and capable of adapting to changing priorities
Preferred qualifications, capabilities, and skills
- Auto lease experience
- Dialer and Call Center experience
- Knowledge of Chase Auto systems to include iCAF and Aspect
Work Schedule
- The department's operational hours are 8:00 AM - 8:00 PM, Eastern Time Monday - Friday
- Candidates must be able to work any schedule within the department's operational hours.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.