Join our team and take on a pivotal role in providing coaching and development plans for Team Leaders, ensuring they meet work objectives efficiently and productively. You'll oversee employee compensation to reflect performance, experience, and contribution, while creating and implementing strategies to achieve our business objectives. In this role, you'll build relationships with key Chase partners, regularly review results to identify improvements, maintain open communication for career development, and ensure consistency in our operational systems and procedures.
As an Account Manager II (Customer Service) - Cebu within our Consumer & Community Banking team, you will play a key role in our Customer Service Cebu Leadership Team, overseeing our Retail Operations. This role provides an excellent opportunity for you to contribute to our team's success and further develop your leadership skills.
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Job Responsibilities:
- Provides coaching and development plan for direct reports (Team Leaders)
- Ensures Team Leaders are meeting work objectives in an efficient, thorough and productive manner.
- Ensures employee compensation is reflective of performance, experience and contribution.
- Creates, implements and validating strategies and initiatives to achieve business objectives.
- Builds and maintains relationships with key Chase partners.
- Reviews results regularly and identifies procedural and operational changes to improve performance.
- Maintains open and honest communication with employees to facilitate career development and seek feedback.
- Identifies consistently and implements strategies for ongoing improvement.
- Ensures consistency and alignment on the operational system/ procedures established by the business.
Required qualifications, capabilities and skills:
- Three or more years direct team lead or supervisor experience in a robust operations environment
- Strong analytical skills, ability to set and achieve challenging goals
- Excellent interpersonal skills with proven record of good management, personnel development and participation in team-oriented projects
- Superior verbal and written communication skills
- Tact and good judgment in confidential situations and proven experience interacting with senior management and customers
- Ability to meet deliverables and function calmly in situations of high stress and tight timetables.
- Ability to think independently, assess risk and controls, and make calculated risk based decisions in a timely manner
Preferred qualifications, capabilities and skills:
- Bachelor's Degree, MA degree or units would be an advantage
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.