The Global Billing Operations Invoice Production and Invoice Delivery team ensures the management of timely production and delivery of invoices, follow up to fee billing related inquiries, effective handling of escalations, efficient closure of inquiries raised by client services and the stakeholders for billing invoices and agreements, providing guidance to analysts and recommendations to senior management on process improvement and manual process reduction.
As an Account Manager within the Global Billing Operations Invoice Production and Invoice Delivery team, you will work with the Client Billing Operations Teams, Client Service, Product, Pricing and other partners on resolving issues and concerns in ensuring accurate and efficient invoice production resulting to reduced Unbilled Revenue. You will ensure cross functional partnership with all locations within the distributed operating model, building communication lines and ensuring all issues are resolved in a satisfactory manner.
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Job responsibilities:
- Take ownership and accountability of the Invoice Production and Invoice Delivery processes through execution of deliverables and special initiatives, and the management of multiple deadlines
- Serve as a trusted partner and key advisor to the business and clients by providing exceptional service and ownership.
- Build proficiency with technology and systems, highly capable of applying knowledge to operations and understanding the overall infrastructure and business implications.
- Execute and deliver strategic and tactical plans, including automation and process re-engineering initiatives, with an ability to anticipate and overcome barriers.
- Self-motivated and thinks independently to take ownership of client and business requirements, seek input from stakeholders as applicable, and then initiate change. Maintains an entrepreneurial spirit and acts as if firm's goals and objectives are their own and measures own performance against business objectives.
- Consultative in approach, understanding and anticipating client and business partner needs and proactively delivering solutions.
- Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
- Proactive controls and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
- Proactive and responsive communicator, maintaining frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages.
- Verbal and written communication is tailored to the audience and crafted based on feedback and cues from others.
Required qualifications, capabilities, and skills:
- Bachelors' degree graduate - Accounting, Finance, Management, or Business
- Minimum of 5 years of Operations, Financial/Banking/BPO industry, or Project Management experience
- Minimum of 2 years Operational Management experience; and/or back-office operations and processes
- Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word
- Strong problem solving and solutions management competencies; displaying great analytical skills, problem-solving, stakeholder management, complaints or escalations handling
- Solid organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment.
- Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
- Ability to adapt to a fast paced environment
- Strategic thinker with ability to address future state requirements, forward thinking mindset
- Ability to communicate and interact comfortably with senior management across a global environment
- Ability to create partnerships across functional lines of business and subject matter expert
Preferred qualifications, capabilities, and skills:
- Previous experience with securities operations, brokerage and/or custody operations a plus
- Strong leadership skills, initiative, self-starter, and results oriented demeanor
Work schedule:
You must be willing to work schedules during our operating hours with shift schedules APAC or EMEA (may include evenings, holidays, weekends depending on business need). Specific information will be provided by the recruiter. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.