The areas of focus will be across all Corporate & Investment Banking (CIB) product lines supported by Client Billing Operations (CBO) such as Custody, Fund Accounting, Collateral, Depository, etc.
As an Account Manager within the Inquiry Management team, you will be a key member of the Global Billing Operations function performing investigations and research. You will be the key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients.
Job responsibilities:
- Support the end to end Billing process for the global business units within both Securities Services and Escrow Services.
- Manage the production of client billing and payment processing globally
- Responsible to deliver both internal and external change and regulatory program management requests.
- Primary functions include account and product setup, validation of setup, metrics redesign, adherence to client SLA, invoice validation, as well as Governance, Client Satisfaction, and larger / high impact onboarding implementations.
- Partner with Sales, Client Service, Finance, Product, and Pricing through interactive invoice reviews and resolution of billing setup maintenance inquiries.
- Lead projects focused on an end-to-end billing setup.
- Ensure cross functional partnership with all locations within the distributed operating model - building communication lines and ensuring all issues are resolved in a satisfactory manner.
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Required qualifications, capabilities and skills
- Bachelor degree graduate - Accounting, Finance, Management, or Business
- Minimum of 6 years of Finance Operations experience
- Minimum of 4 years' experience in Billing Operations
- Strong problem solving and solutions management competencies; displaying great analytical skills, problem-solving, stakeholder management, complaints or escalations handling
- Strong experience on jobs that requires a lot of data reviews displaying great analytical skills
- Ability to communicate and interact comfortably with senior management across a global environment and create partnerships across functional lines of business and subject matter expert
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.