Senior Sales Support Specialist, Commercial Operations | West Chester, PA or Raynham, MA

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.

Summary

The Sales Support team has responsibility for assisting with critical execution of our spinal surgery offerings. In particular, the development and deployment of strategies to support sales growth objectives. The team is the conduit between the business and the sales organization relative to deploying and achieving business objectives. The Spine Senior Sales Support Specialist will provide reporting and guidance to key business partners and play an integral in inventory management and deployment, instrumentation spend, open orders analysis, and other commercial analysis and reporting.

Key Responsibilities

• Identifies analytical needs of US sales organization and works collaboratively to provide valuable, impactful insights and clear communication.
• Builds capabilities and analytics to assist sales organization.
• Develops detailed analytics, dashboards, and ad hoc reports to evaluate the sales performance.
• Supports sales team by organizing, analyzing, and drawing conclusions from a variety of data sources to identify trends and provide insights-based recommendations.
• Proactively identifies new insights to support business decisions and sales operation needs.
• Provide mentorship to other team members and transfer knowledge across departments, Operating Companies, etc.

Qualifications

Education:

• Minimum of a bachelor's degree is required.

Experience and Skills:

Required:

• Minimum of 4-5 years business experience in logistics, finance, marketing, commercial operations, and/or related experience is required.
• Successful experience with leading and coordination of projects across multiple teams and partners is required.
• Strong history applying sophisticated Excel and Microsoft office applications is required.
• Excellent communication skills, both written and verbal, with proficiency in interacting across all organizational levels required.
• Creative problem-solving skills are required.
• Build Power BI reporting, in-depth knowledge of data modeling is required.
• Ability to work independently and collaborate with various levels of management and external customers is required.
• Experience in data management, analysis and visualization, with proven track record to connect the analysis to insights that inspire action is required.
• Ability to effectively develop and present oral presentations is required.
• Up to 10% domestic travel may be required.

Preferred:

• In-depth knowledge of Tableau, Qlik and/or Alteryx is strongly preferred.
• History of applying an ERP system, i.e., SAP is preferred.
• Experience with inventory and sales analysis is preferred
• Experience with process improvement is preferred.

The anticipated base pay range for this position is $72,450 to $122,705.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

• Vacation - up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year.
• Holiday pay, including Floating Holidays - up to 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits.

This job posting is anticipated to close on 2/25/25. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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