For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Senior Manager, Legal Operations Support will handle complex projects, legal matters, and critical initiatives. Essential skills include communication, organization, time management, and collaboration, with potential travel requirements. This role focuses on optimizing processes, implementing technology projects, and driving business improvements, ensuring alignment with organizational goals and quality standards.

Key Responsibilities

• Leads other managers, Supervisors, and/or individual contributors in a matrix environment, and is accountable for conducting effective performance management and meaningful career development conversations.

• Coordinates and motivates project team members to deliver project objectives by assessing resource needs, removing barriers to success, and providing constructive feedback when needed.

• Communicates direction in ongoing strategic rationale for projects and for the planning, scheduling, monitoring, and reporting of projects. Establishes processes to analyze, measure, and track project results, reports on progress, and optimizes program processes.

• Drives Process Quality: Lead all aspects of and support process management, providing expertise in enhancing operational efficiency and effectiveness across projects and technology implementations.

• Leads Complex Project Management: Lead large-scale and global technology platform implementations (e.g., ServiceNow, SAP, Ariba, WorkDay), ensuring project scope, quality, time, and cost are optimized while adhering to the highest ethical standards.

• Manages partners engagement: Work closely with multiple organizations (GLO, GS, JJT CBT) to engage with partners, system owners, business partners, and subject matter experts (SMEs) to align technology strategies with business needs.

• Applies business process improvement frameworks (e.g., Lean/Six Sigma) to analyze, design, and implement process improvements.

• Ensures Performance and Compliance: Benchmark and supervise key performance indicators to identify deficiencies and implement corrective actions. Ensure compliance with policies, regulatory requirements, and internal quality standards.

Qualifications

Required Skills

• A minimum of a Bachelor's degree is required. JD preferred.

• A minimum of 8-10 years of professional experience is required.

• Leadership and Communication: Exhibit strong personal leadership and exceptional social skills to collaborate with senior leaders and various partners, fostering an open and creative environment.

• Critical Thinking and Problem Solving: Demonstrate a proactive strategic approach with strong problem-solving skills, recognizing needs and developing effective solutions.

• Project Management and IT Service Management: Possess certifications in Project Management (PMP, Agile), ITIL to effectively drive initiatives in a technology-focused ecosystem.

• Continuous Improvement Mentality: Lead continuous improvement efforts through detailed reviews and monitoring of performance data, encouraging a culture of innovation and accountability. Lean Six/Sigma certification preferred.

• Previous experience implementing legal service management platforms like ONIT, ServiceNow, Litify, WK is preferred.

This role harnesses the abilities of Project Management, Global Process Ownership, service management, and technology implementation expertise to drive significant improvements in the organization's technology landscape, focused on business objectives and sustaining high-quality outcomes.

The anticipated base pay range for this position is $120,000-$207,000. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

• Employees are eligible for the following time off benefits:

o Vacation - up to 120 hours per calendar year

o Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year

o Holiday pay, including Floating Holidays - up to 13 days per calendar year

o Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on November 13, 2024. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.