We are searching for the best talent for the Patient Support Training Supervisor, CAR-T located in Horsham, PA.

We're looking for an exceptional Patient Support Training Supervisor to join our CAR-T team, where science meets compassion, and every day is an opportunity to help Patients and their families on their treatment journey while delivering best-in-class patient support. Our groundbreaking CAR-T therapy, ciltacabtagene autoleucel (cilta-cel), is a cutting-edge cancer treatment. Your role will involve managing, executing, and tracking the MyCARVYKTI Patient Support call center training and onboarding curriculum, with a focus on ensuring key deliverables, such as the successful completion of onboarding milestones and the professional development of the existing team. You may be asked to assist in creating eLearning modules, training plans, workshops, and technology enhancements to support the call center team's training objectives.

• Learning and Development: Support the execution and management of onboarding training plans, as well as remediation and refresher training, as outlined by the Call Center Training Manager. Assist in delivering measurable outcomes in the ongoing professional development of the call center team, ensuring continuous growth and improvement
• Learning Management Systems (LMS): Help manage the learning management systems (J&J Learn & Workforce Management tool) to track training completion and support reporting needs. Generate and report key metrics on training effectiveness and completion to drive training solutions and improvements.
• Training Effectiveness: Support efforts to measure training effectiveness by gathering feedback and contributing to the improvement of training solutions. Adapt and adjust training approaches, ensuring they meet the diverse learning needs of the team (e.g., visual learners, auditory learners), and achieving clear, actionable outcomes from these efforts
• Collaboration: Work closely with internal stakeholders, including supervisors and managers, as well as external supplier partners to ensure the smooth coordination and delivery of training programs. Drive clear communication and deliverables for training schedules and curriculum progress
• Program Governance: Support case auditing, case tracking, call monitoring, and other compliance activities to ensure 100% alignment with program SOPs, Work Instructions, and Call Guides. Ensure deliverables in program compliance activities are met to maintain the highest standards of accuracy and quality
• Program Operations: Support the execution of call center Work Instructions, Salesforce enhancements, risk mitigation planning, scheduling, and other operational needs to ensure efficient call center performance. Deliver improvements in operational needs through cross-functional collaboration and ongoing program enhancements
• Promoting Culture and Inclusion: Help foster a learning culture and contribute to creating an inclusive environment that values diversity of learning. Deliver measurable outcomes in team engagement and inclusivity efforts

• An Associate degree or higher education is required, with a Bachelor's degree preferred
• A minimum of 3+ years of experience in a call center, learning or training support role is required
• Experience inthe pharmaceutical or healthcare industry, required
• Familiarity with learning management systems (e.g., J&J Learn & Workforce Management tool) is preferred. Candidates should be comfortable navigating and managing training content within an LMS, tracking completion, and generating reports to support training initiatives
• Strong organizational skills are essential, with the ability to effectively prioritize multiple tasks and adapt to evolving needs. This includes managing deadlines, coordinating with various teams, and ensuring the smooth execution of training programs, required
• Strong verbal and written communication skills are essential for conveying information clearly, simplifying complex concepts, and creating effective training materials Demonstrated ability to collaborate within a team, coordinate activities, and build partnerships across internal and external stakeholders to foster a positive, team-oriented culture, required
• Strong problem-solving skills, creativity, and resourcefulness are crucial for overcoming challenges that may arise during the training process. Candidates should be agile and flexible, able to adapt their learning approaches to meet diverse needs. They must effectively utilize available resources, apply their expertise, and think creatively to resolve issues, ensuring continuous improvement and enhanced learning outcomes for all participants is required
• A proactive approach and accountability are essential. Candidates should be self-motivated, eager to take ownership of tasks, and committed to continuous learning and improvement. This includes taking the initiative to improve processes and outcomes, required

• Availability to work 8.5-hour rotational shifts within contact center hours (8:00 AM-8:00 PM, Monday-Friday), required
• The position requires availability for up to 10% domestic travel, required. This may involve visiting different sites to support training initiatives, collaborate with teams, or attend relevant meetings and events

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• Employees are eligible for the following time off benefits:
  • Vacation - up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits