Manager, Oncology Patient Experience Strategy and Analytics

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson therapies, to help overcome challenges to fulfillment, on-boarding, and adherence.

The Manager, Field Access & Affordability Solutions, is responsible for identifying strategies and operational processes that maximize organizational ability to support patient starts and stays on Johnson & Johnson therapies. The Manager will report to the Associate Director, Field Access & Affordability Solutions and will work with our internal and external partners to track KPIs, identify insights, develop innovative impact and deployment strategies for flawless implementation and execution of key patient support capabilities by the Field Reimbursement Manager (FRM) team.

The goal of the Manager, Field Access & Affordability Solutions is to support, develop and implement strategies and operational capabilities for the FRM organization. Planning and support for new product launches is included in the scope of this role.

A Day in the Life

Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Primary Responsibilities:

• Analysis of Fulfillment Metrics deployment/execution practices to assess effectiveness of FRM team and communicate impact to internal business partners

• Creating operational processes and efficiencies

• Leading implementation of strategic initiatives

• Collaborating with relevant stakeholders, including but not limited to Marketing, Sales, Legal, Medical and Regulatory to define and execute strategy in a matrixed environment

• Collaborate with data teams to understand the impact of the field reimbursement strategies through metric analysis, and develop strategic execution recommendations aligned to brand imperatives, including impact of current FRM Rules of Engagement

• Support of key field reimbursement execution initiatives (e.g., product launches and launch team participation, technology enhancements, affordability solutions, omni-channel)

• Collaborate with both Patient and Caregiver Solutions and Patient Access and Affordability Solutions teams to share field reimbursement insights informing operational hub enhancements, and support patient experience improvement initiatives

• Ensure the field reimbursement resources, processes, tools and systems optimize the ability of patients to get access to Johnson & Johnson Oncology therapies and are compliant with relevant regulations and Johnson & Johnson internal policies

• Communicate risks or process issues that impact JJIM Oncology's ability to comply with regulations, that impact patient or Oncology customers' satisfaction or that impact JJIM Oncology internal resources or patient access vendors ability to provide a positive and compliant customer experience JJIM Oncology leadership as appropriate

• Orchestrate project work in a matrixed environment to ensure field reimbursement manager strategy and operations are optimized for excellence in field execution

Qualifications

• 5 years of healthcare business experience (ex: CE/analytics, access/reimbursement, finance, sales, marketing, analytics, and operational roles) with demonstrated project management capability is required.

• Bachelor's degree required; MBA or other related advanced degree preferred.

• Oncology experience preferred

• Working across a matrixed organization

• Possess strong analytical thinking abilities, demonstrate strategic thinking and planning and work well in a matrix environment without direct line authority

• Able to influence thinking amongst senior leaders and possess excellent communication skills

The anticipated base pay range for this position is 100,000 to 172,500. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• Employees are eligible for the following time off benefits:
• Vacation - up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
• Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.