Johnson & Johnson is recruiting for a Manager of Patient Experience Marketing Immunology GI, located in Titusville, NJ or Horsham, PA.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
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Johnson & Johnson Innovative Medicine is committed to Patient Experience (Px), with the Patient Engagement and Customer Solutions (PECS) organization - that is creating more personalized, seamless and supportive experiences for patients during their treatment journey.
The Product Manager, Patient Experience (Px) Marketing, Immunology GI is an integral role on the patient experience team. This person will be responsible for pull through of our patient programs with key partners. Some specific aspects of your job will include:
Key Responsibilities:
- Support GI Tremfya specific marketing tactics. Collaborating across HCP and Patient media partners
- Build GI Tremfya withMe tactics and securing approval for all tactics
- Engage field teams in co-creating and continuously optimizing solutions for Tremfya withMe.
- Plan and partner with GI brand team on POAs/National meeting.
- Help lead training initiatives to ensure strong delivery of patient experience initiatives.
- Support the Associate Director with launch excellence for Tremfya GI
- Evolve our HCP/Patient portal platforms - cross team collaboration
- Ensure that relevant and appropriate messaging is available to partners via ownership and oversight of the HCP/Patient Message Library.
- CAC Captain - ensure smooth, efficient approval of PX TA pieces.
- Partner with PECS Patient Access and Affordability Solutions (PAAS) team on strategy and execution of hub access support services and patient cost and affordability solutions. Monitor/track program performance and finding opportunities to drive program experience improvements.
- Work closely with program owners in the PECS solutions teams to identify and pull through opportunities to optimize programs.
- Support a culture of learning, thoughtful risk-taking and experimentation.
- Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force.
- Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements.
About You
You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short - you learn from it.
Qualifications
Education:
- A minimum of a Bachelor's degree required; MBA or other related advanced degree preferred.
Experience and Skills:
Required:
- A minimum of 6 years of relevant experience
- A minimum 5 years of healthcare business experience (EX: sales, marketing, payer/access experience, patient experience marketing, operations, analytics)
- Minimum 2 years of demonstrated marketing and/or customer/patient service experience and Operations
- Patient support system and/or product launch experience
- Strategy development related to customer/patient experience
- Experience in working across a matrixed organization
- Change management experience
- Agency/Supplier relationship management experience
- Excellent oral and written communication skills
- Manage expectations across key stakeholders and perform issue resolution driving business results
- Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations
- Eager to set high-reaching goals and take ownership for results. Proactive defining actions and following through
- Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments
Preferred:
- Patient and HCP experience marketing
- Experience with predictive models and machine learning
- Digital marketing and/or CRM experience
- P&L management experience
- Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction
Other:
- This position may require up to 15% domestic travel
The anticipated base pay range for this position is 100,000 to 172,500.
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market."
- The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
- Employees are eligible for the following time off benefits:
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work
- Personal and Family Time - up to 40 hours per calendar year
- Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
This job posting is anticipated to close on October 11, 2024. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.