Manager, Medical Information Scientific Engagement - Janssen Scientific Affairs, LLC

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Manager, Medical Information Scientific Engagement (MISE) is responsible for engaging healthcare professionals (HCP) and other customers in high quality, personalized, cross-portfolio, scientific dialogue via an omnichannel approach. This position serves as a product and disease state expert, who engages in scientific exchange and provides responses to unsolicited customer inquiries utilizing scientific responses and presentations, literature searches, and other resources as needed. The Manager, MISE will provide support for US Customer escalation and voice-of-customer trends to internal stakeholders. Additionally, this role will continue to provide innovative solutions to optimize delivery of scientific information to customers. The Manager, MISE will be responsible for supporting the medical information booth at scientific meetings and providing after-hours phone coverage for emergency escalations on a rotating basis. The Manager, MISE will conduct training sessions for clinical skill development/internal processes, mentor MISE team members/fellows and participate in departmental initiatives.

Key Responsibilities:

Medical Information Request Handling & Escalation Support (60%)

• Ensures high quality, personalized, cross-portfolio scientific engagement with all customers to demonstrate product and disease area expertise. Provides timely, accurate, thorough, and balanced scientific responses to unsolicited requests for information from internal and external customers consistent with regulatory guidelines and documentation standards with the Customer Relationship Management database. Conducts literature analysis as needed.

• Identifies, captures, and processes adverse events and product quality complaints following regulatory and company policies

• Leads vendor support for US escalated customer inquiries

• Conducts peer review of US one-off response(s) created

Clinical Quality Review & Scientific Training (10%)

• Ensures the highest standard of quality and compliance through clinical MISE quality assurance (QA) review and confirms robust medical information provided is accurate and consistent

• Supports product and disease state-related scientific training

• Manages scientific training content development as needed

Patient Scientific Content Creation & Voice of Customer Insights (10%)

• Develops and peer reviews scientific content for patients

• Analyzes Voice of Customer data and identifies actionable insights to share with MISE leaders and internal partners to champion unmet data gap needs to accurately represent the voice of our most important stakeholder, our customers

Medical Information Booth Support at Scientific Meetings (10%)

• Provides Medical Information booth support at medical congresses, ensures participation in booth training, and completes all Medical Information booth support activities at the end of the congress

Projects & After-hours Support (10%):

• Leads/participates in departmental strategic projects and other ad-hoc activities as assigned by leadership to ensure process improvement

Provides after-hours medical information support for emergency phone calls related to Johnson and Johnson products

Qualifications

Education:

• BS in Pharmacy or related science field

• Advanced Degree (e.g. PharmD) - preferred

• Drug Information or Clinical Residency/Fellowship - preferred

Required Skills:

• A minimum of 2-4 years in the healthcare field or pharmaceutical industry

• Ability to verbally communicate scientific information to healthcare professionals

• Ability to conduct literature analysis

• Experience building on existing clinical foundation in pursuit of expertise in relevant therapeutic areas

• Experience managing complexity and ability to work independently

• Ability to collaborate with cross-functional partners/teams

• Qualified to coach and mentor employees on a one-on-one basis as well as in a group

• Strong computer skills (Microsoft Office)

• Strong organizational skills

Preferred Skills:

• Medical writing experience

• Knowledge in developing responses to scientific inquiries from healthcare professionals and/or consumers.

• Experience in gathering voice of customer/customer insights

Other:

This position is in Titusville, NJ and may require up to 10% overnight domestic travel for conference attendance and company meetings.

The anticipated base pay range for this position is $115,000 to $197,800.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

• This position is eligible to participate in the Company's long-term incentive program.

• Employees are eligible for the following time off benefits:

• Vacation - up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year

• Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.