Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion, we are proud to be an equal opportunity employer.

The Manager, Employee & Labor Relations (ER/LR) is responsible for delivering Employee Relations and Labor Relations Services within a country or cluster of countries.

Key Responsibilities include:

• Manage assigned operational activities to achieve target key performance indicators, operational level agreements and service levels.

• Ensure timely and compliant handling of all assigned grievance, discipline and policy interpretation requests and provide advice and counsel to ER/LR Specialists.

• Investigate and prepare responses to EEOC and/or equivalent government agency charges in the US, Puerto Rico and Canada.

• Support collective bargaining agreement negotiations and contract administration

• Serve as ER/LR Country Leader, such as Canada and Puerto Rico; or as business segment leader

• Serve as Common Ground facilitator

• Drive direct interventions with Managers and employees on most sensitive cases and or escalations

• Stay current on country (countries) employment and labor practices. Ensure workplace policies are current and in compliance with applicable local laws and notify management of regulatory changes

• Develop ER/LR policies for a region or a country

• Attend unemployment hearings at the appropriate government agency

• Deliver ER/LR training for ER professionals, BUHR and People Leaders

• Lead ER/LR projects

• Deliver ER/LR change and communications work, including, but not limited to, stakeholder management.

• Develop staff capability, knowledge, skills and understanding of the country or countries and Work Locations by organizing frequent functional/ operational training and knowledge sharing activities for members of the team.

• Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF's, M&A's, etc. at the cluster/country level

• Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards. Interpret and translate business metrics into insights.

• Make recommendations on continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.

• Prepare written reports, communications and other documents supporting assigned work.

Qualifications

• A minimum of a Bachelor's Degree is required.

• A minimum of 6 years progressive HR experience with a concentration in Employee Relations, Labor Relations, and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management

• Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences

• Proven success in establishing, managing and empowering a global virtual team

• Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes

• Relationship management, coaching and collaboration skills, with leaders at all levels and key stakeholders

• Experienced in shaping solutions and driving business results, with strong communication and collaborative partnership skills with internal and external stakeholders to ensure the effective execution of HR solutions across the enterprise

• Experience using Service Center technologies, ticket management, knowledge management, telephony /IVR, document management, etc.

• Experienced in development and reporting of HR analytics to manage performance and drive data-based decisions for HR and the organization

• Strong understanding of HR Operations

• High results orientation and ability to motivate team to high levels of performance

• Strong knowledge of Human Resource Information Systems and applications (e.g. ERP, HRIS, Applicant Management Systems, etc.)

• Bilingual Preferred

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The anticipated base pay range for this position is $99,000 - $170,200. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/ performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. For additional general information on company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.