Johnson & Johnson is recruiting for a Manager, Case Processing to be located in Horsham, PA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

• Direct and supervise the operational and management activities of case processing activities at a defined Case Processing Center.
• Liaise with staff in Global Medical Safety Operations (GMSO) functions (Global Case Receipt, Sector Liaison, Global Safety Reporting) as appropriate to facilitate compliant, timely and efficient end-to-end case management.
• Manage teams/personnel in daily activities relating to case processing activities - coordinate performance management, staff development plans and execution of those plans.
• Participate in recruitment of staff.
• Identify resource needs and allocations to ensure appropriate functioning of team.
• Evaluate and identify staff training needs to ensure all personnel within the team is trained.
• Provide expertise in operations activities including case processing (or other functional expertise).
• Contribute to development of processes and project deliverables as identified.
• Collaborate with internal GMSO personnel to develop unified consistent processes.
• Work with other J&J departments to clarify procedures.
• Participate in or lead local and international multidisciplinary functional teams.
• Support Associate Director/Director/Sr. Director in internal audits and external inspections.
• Accountable for decision-making related to processes and product-specific requirements relevant to assigned team/therapeutic area.
• Serve as an influential change agent within GMSO when changes are implemented.

• A minimum of a Bachelor's degree is required, preferably in a health related field. An advanced degree (i.e., Nursing, PharmD, PhD) or other related scientific degree is preferred.
• For nurses and pharmacists, certification/licensure is required (e.g. RPh, PharmD)

• A minimum of 5 years of pharma experience is required.
• 1+ years of management experience is required.
• Previous industry and/or clinical experience with a focus on pharmaceutical safety related areas, including individual and aggregate reports is required.
• Extensive knowledge and experience with safety reporting and regulatory compliance including experience of international safety reporting/regulations is required.
• Ability to allocate resources, coordinate and harmonize workflow activities and provide personnel management to staff is required.
• Strong leadership skills with the ability to lead a team is required.
• Ability to evaluate processes and procedures against outcomes to identify methods to improve efficiency, accuracy and compliance is required.
• Ability to use appropriate initiative and autonomy in achieving objectives is required.
• Ability to facilitate change is required.
• Ability to identify, coordinate training activities and train personnel on pharma safety topics is required.
• Excellent verbal, written and presentation skills are required.
• Good computer skills (Word, email) and familiarity with safety systems is required.

• Previous experience in a relevant management role is preferred.
• Knowledge or experience with Excel, PowerPoint, Visio preferred.