Johnson & Johnson Innovative medicine, a member of Johnson & Johnson's Family of Companies, is currently recruiting for an IT Senior Business Analyst, Scientific exchange & Medical Inquiry team to be located in Titusville, NJ and will require up to 10% travel, primarily in the NJ area.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
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For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.
At Johnson & Johnson, we all belong.
The Senior Analyst will collaborate with Scientific Affairs business partner to ensure seamless operations, integration and improvement of technology applications, to support key business capabilities such as Medical inquiries, Adverse events, Product quality complaints, etc.
Individual in this role will work with multi-functional teams to streamline workflow and optimize business capabilities to increase overall adoption. The analyst will find opportunities to automate and bring efficiencies and will ensure all applications are following compliance guidelines. The candidate will also understand operational business challenges and translate them into technical requirements, support implementation of technical resolutions and ensure timely delivery of technical services by collaborating closely with technology delivery vendors. The analyst will also gather business requirements, maintain detailed documentation of workflows, system configurations and training guides as needed.
With a global mindset, this role will be responsible for leading and conducting business demand/process analysis, contribute to shaping of agile user stories with well-defined acceptance criteria, and working towards an agreeable, improved solution in partnership with Business and Technology owners.
Join us in crafting the future of Global Medical Affairs through innovative technology solutions! If you are passionate about using technology to drive business success and thrive in a dynamic, collaborative environment, we encourage you to apply for this exciting opportunity!
Responsibilities
- Be a technology partner, working with business team and regional IT partners to identify unmet needs, propose IT solutions, and assist in the development of cases and demand backlogs.
- Support the functional/technical discovery process for medical information Contact Center platform and build process flow diagrams and conduct gap analysis to support decision making
- Assist with requirements gathering and business analysis, map out business process, collect business requirements and specifications (story boards, use cases)
- Assist with communication by being the liaison between product management, IT and Contact center teams, to ensure alignment on requirements.
- As required generate reports and dashboards to analyze contact center performance and usage trends.
- Assist in crafting SDLC documentation such as Compliance Analysis, Compliance plan for new tools or system updates.
- Serve as the first point of contact for operational issues with existing contact center solutions and work with the product teams, product developers and vendors to resolve issues.
- Cultivate and maintain positive relationships with internal customers, external vendors and technology partners.
- Stay informed about industry trends, new technologies and standard processes in the pharmaceutical industry.
- Promote an inclusive environment that aligns with company's credo and commitment to equal employment opportunities, valuing a diverse workforce, embedding Johnson & Johnson's Credo and leadership imperatives.
Qualifications
Required
- Bachelor's degree or equivalent
- A minimum of 2-3 years of relevant IT and business experience
- Analytical and problem-solving skills with an ability to analyze processes, systems and data to identify inefficiencies and recommend solutions.
- Excellent verbal/written communication and influencing skills to work closely with Stakeholders, Technology Services and Development teams.
- Basic understanding of Agile frameworks, including scrum, to participate in ceremonies like sprint planning and retrospectives.
- Strong organizational skills to handle multiple projects, requirements, and business partner inputs simultaneously.
- Ability to track defects and ensure issues are resolved within the required timelines.
- Ability to think creatively about where business initiatives drive technology evolution and to break-down processes and reinvent enabling technology capabilities with business partners
- Self-starter with collaboration abilities and abilities to shape/handle complexity
- A proactive and innovative approach, with an aim to stay abreast of industry trends and emerging technologies.
- A proven track record of successfully collaborating across multiple functions and working efficiently with relevant team.
- A strong results orientation, effective goal setting, and the ability to complete tasks promptly are importa
Preferred
- Awareness of basic contact center operations, including critical metrics like average handling time, first call resolution, and customer satisfaction scores.
- Strong focus on understanding and addressing the needs of contact center agents and end-users.
- Familiarity with contact center systems such as CRM platforms (e.g., Salesforce) and telephony tools (e.g., Genesys)
- Experience with Digital Technologies/Omni Channel platforms, Genesys Cloud, Salesforce CRM, Salesforce Service Cloud and related platforms is a strong plus
- Knowledge or Certification in Agile methodology
The anticipated base pay range for this position is $77,000 to $124,200.
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
- Employees are eligible for the following time off benefits:
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.