Johnson & Johnson Technology Services (JJTS) is seeking an experienced IT Lead to support Service Maintenance and Operations for ERP Business Services in North America. This position will be part of the TS-ERP organization and will report to the Senior Manager of Service Management ERP Services. The incumbent will be responsible for the operation and maintenance of critical North American ERP platforms, ensuring efficient recovery of services in case of disruptions.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Want more jobs like this?
Get jobs in Raritan, NJ delivered to your inbox every week.
Key Responsibilities:
- Application Services & Platform Management: Accountable the management and performance of ERP platforms.
- Request Management: Handle the entire lifecycle of service requests from users, including approval, evaluation, fulfillment, and closure.
- Event Management: Detect, log, and respond to events, ensuring appropriate control actions are taken.
- Incident and Outage Management: Address incidents and outages, serving as the escalation point for vendors and coordinating with the DCC on major incidents.
- Application Security Management: Implement security measures to protect internal and customer information, including access controls and threat management.
- Continuous Service Improvement: Monitor and analyze IT operations quality, identifying areas for improvement.
- Knowledge Management: Ensure readiness and appropriate use of knowledge across incident and service request management.
- Vendor and Business Relationship Management: Maintain relationships with vendors and collaborators, ensuring high-quality service delivery.
- Collaboration: Work closely with Technology Product Owners, developers, SaaS vendors, and architects to enhance application reliability and performance.
- Production Readiness: Conduct reviews and ensure operational capacity aligns with business criticality.
Qualifications
- Education: Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent work experience.
- Experience: Must have 4-6 years in IT/Operations, supporting ERP (SAP) and planning systems (OMP), with a solid grasp of application, platform and architecture knowledge.
- Technical Skills: Required to have Oracle knowledge and familiarity with non-SAP technologies (e.g., Informatica, Tableau, Data Lake, Cognos) and monitoring or supporting security controls within an SAP environment.
- Problem-Solving: Strong systematic problem-solving skills with a sense of accountability and ownership.
- ITIL Expertise: Knowledge of ITIL processes, including incident, change, problem, and release management is required.
- Leadership: Strong leadership skills with the ability to develop collaboration and drive results through others.
- Independence & Project Management: Ability to work independently and handle multiple projects in a fast-paced environment.
- Travel: Willingness to travel up to 10% domestically and internationally.
The anticipated base pay range for this position is $90,000 to $144,900.
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
- Employees are eligible for the following time off benefits:
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
- Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market."