For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

• • Purpose:
    
    The Implementation Analyst is responsible leading the development, implementation, and launch of new client service programs. This is a unique and vital role that collaborates with all departments and engages with all stakeholders to drive initiatives forward. In this role, the Implementation Analyst works with the implementation leadership, PSC leadership and clients to define processes and manage overall program implementation. The Implementation Analyst brings structure to projects and will help define project requirements, partake in program design and build, perform feasibility and impact assessments and develop project plans.
    
    Responsibilities:
    
    • Serve as a point of contact for external clients
    
    • Address client inquiries and provide recommendations to clients based on best practices
    
    • Define, design, build and validate enhancements to patient support programs
    
    • Define processes and develop business rules and process flows
    
    • Assist in the development of project documentation
    
    • Document and manage project scope and timelines
    
    • Actively monitor, track, and manage project tasks, mitigate risks, and provide project updates to various stakeholders
    
    • Create meeting agendas, lead meetings, and distribute notes and next steps
    
    • Successfully transition implemented program services to operational leadership
    
    • Support projects that require cross functional support by collaborating across teams and departments
    
    • Lead testing and validation efforts during launch and post-launch periods
    
    • Identify problems, explore potential solutions, and design and implement such solutions
    
    • Demonstrate leadership by taking responsibility for creating and achieving shared goals
    
    • Communicate effectively, orally and in writing, with clients and internal team members
    
    • Other duties assigned based on staffing, coverage, and program implementation needs

Qualifications

Required Qualifications:

• Previous 2+ years of experience in specialty pharmacy, healthcare setting, and/or HUB services

• Previous experience in project management and/or implementation

• Strong client interaction skills

• Demonstrated ability to work independently and meet goals

• Ability to conceptualize, develop, implement, and evaluate projects

• Ability to organize, prioritize and complete work in a timely manner

Preferred Qualifications:

• Ability to build productive internal/external working relationships

• Strong analytical and organizational skills with attention to detail.

• Ability to proficiently use Microsoft Excel, Outlook and Word

Work Environment

This job operates in a professional office environment and teleworking from the employee's home address listed in their employment file. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. When telecommuting employees must have reliable internet access in order to access required systems and software associated with the position's responsibilities. The amount of time the employee is expected to work per day or pay period will not change as a result of participation in the teleworking program. Employees are responsible for the set-up of their home office environment, including physical set-up, internet connection, phone line, electricity, good lighting, comfortable temperature, furniture, etc. Employee's teleworking space should be separate and distinct from their "home space" and allow for privacy. PSC expects employees teleworking to be as efficient and professional as if they were in the office. The amount of time spent in office or teleworking is contingent upon the needs/priorities of PSC and will vary based on those needs/priorities.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.