Janssen BioAdvance a member of the Johnson & Johnson Family of Companies is currently recruiting for a BioAdvance Operations Manager! This position will be located in Toronto, Ontario, CA.
Janssen BioAdvance® is a market leading Patient Support Program supporting the portfolio of JNJ Innovative Medicine products and delivering care to more than 70,000 patients.
At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. As the world's largest and most broadly-based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.
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Position Summary:
The Operations Manager plays a crucial role in managing and overseeing the daily operations of our patient support services. This individual ensures the program runs efficiently, meets its goals, and provides continual support and care to our patients. The ideal candidate will have a strong background in healthcare operations, a passion for patient care, and an innovative mindset to improve program effectiveness.
The successful candidate will be responsible for partnering with Janssen BioAdvance® functions to understand and prioritize opportunities to strengthen existing program services and optimize patient outcomes. They will possess a solid track record of strategic vendor management to advance operations, customer centric innovative solutions, process excellence, effective negotiation on contract terms and KPIs to deliver win win outcomes. The role will lead BioAdvance quarterly business reviews and will manage a direct report.
Key Responsibilities:
• Collaborate with multi-functional teams, vendors, health care professionals and other stakeholders to enhance patient services.
• Oversee the day-to-day operations of the Patient Support Program.
• Develop and implement operational processes and procedures to enhance efficiency and quality of service.
• Establish Key Performance Indicators (KPIs) to monitor and assess program effectiveness. Conduct regular performance reviews and develop strategies for improvement. Implement corrective action plans to solve problems efficiently and effectively.
• Address patient feedback and concerns promptly, ensuring patient satisfaction.
• Ensure compliance with healthcare regulations and patient privacy laws.
• Develop and manage the operations budget to ensure efficient allocation of resource, while leveraging procurement practices. Seek opportunities for cost reduction and process optimization without compromising patient care.
• Advance data-driven solutions and implement key performance indicators (KPIs) to monitor the effectiveness of patient support initiatives.
• Provide strong leadership and direction to direct report with a focus on employee engagement and development.
Qualifications
Education:
A minimum of Bachelor's Degree or equivalent University degree is required; MBA is preferred.
Required:
• Minimum 8 years' experience in healthcare operations, preferably in a patient support role.
• Demonstrated ability to problem solve and critically think through process improvements including partner engagement and change management. Ability to work in a fast-paced, collaborative environment.
• Experience in running operational projects from conception to implementation, including stakeholder engagement, timelines, deliverables.
• Proven experience in managing teams and operations within a healthcare setting.
• Strong understanding of healthcare systems, regulations, and patient privacy laws.
• Achievement in building talent diversity and developing and leading engaged teams with focus on CREDO decision making, compassionate and empathetic approach to patient care.
• Ability to innovate and implement process enhancement initiatives.
• Superb communication, interpersonal, and negotiation skills. Ability to present complex data findings to non-technical customers/partners.
If you are passionate about using data to improve patient experiences and support programs, we invite you to apply for this exciting opportunity. Join us in making a meaningful difference in the lives of patients through data-driven insights and innovation.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.