Documentation Specialist

As a Documentation Specialist, you will be responsible for assisting other areas of Managed Services related to regulatory questions and how they apply to client situations. This position is also responsible for monitoring changes to applicable regulations and ensuring documents, processes and stakeholders are updated appropriately. The Research Documentation specialist will focus on regulations related to J. J. Keller's driver services such as Driver Qualification Document Compliance and Drug & Alcohol Testing Compliance.

This position has the flexibility to work 100% remote or on-site or hybrid for our local candidates.

Job Responsibilities

• Responds to questions from all Managed Services areas related to regulations and how they apply to specific client situations. Documents the answers and adds additional information to our regulatory manuals as appropriate.
• Monitors and researches regulatory changes and implements steps to apply changes where appropriate, such as:
  • Updates forms, manuals, procedures, training materials, etc.
  • Prepares best practice recommendations for clients.
  • Communicates changes with all stakeholders, such as Product Management, Client Service, Service Operations, Training, etc.
  • Provides general advisory services to internal and external clients.
• Provides advisory work for clients, to include preparing formal reports as applicable. Each advisory job entails different criteria for research and deliverables.
• Represents the company at off-site seminars/meetings related to the services we provide. Engages with attendees to enhance relationships and identify ways to improve our services.
• Acts as the regulatory advisor on new processes, projects, documentation changes, new business pre-calls, weekly meetings, committees, etc.
• Creates and updates on-line forms and manuals using a variety of applications.

Qualifications

Education & Experience:

• High School Graduate or General Education Degree (GED).
• 3+ years of experience in Managed Services.
• Relevant regulatory, transportation, or operational experience may be considered in lieu of JJKA experience.

Other Skills/Qualifications:

• Must be proficient in the use of a PC and MS Office Suite.
• In-depth knowledge of regulations related to assiged service lines.
• Research skills.
• Ability to manage multiple projects simultaneously.
• Ability to work effectively with internal associates and external clients.
• Good communication skills - verbal and written.
• Ability to work independently and within a team environment.

Why J. J. Keller?

• Starting wage of $26/hr.
• Monday - Friday, with the ability to flex working time
• Annual Reviews, Merit Increases & Quarterly Bonus Program
• Medical / Dental / Vision Insurance
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Annual Company-Funded Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
• Free Telehealth Coverage + Free Access to 24/7 online workout programs

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer or other sites may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $26.00 to $27.00 which varies depending on factors including, but not limited to, a candidate's overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
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