Key Responsibilities:

1. Serve as the primary point of contact for Tier 1 customers, ensuring timely and effective communication regarding technical issues, project updates, and customer inquiries.

2. Facilitate RCCA processes for internal and external quality issues, leading cross-functional teams to identify root causes, implement corrective actions, and prevent recurrence.

3. Prepare and deliver technical presentations, reports, and documentation to communicate RCCA findings, corrective actions, and performance improvements to customers and internal stakeholders.

4. Collaborate with Tier 1 customers to understand their technical requirements, specifications, and quality standards, and ensure alignment with internal processes and capabilities.

5. Proactively identify opportunities for process improvements, cost reductions, and efficiency enhancements to meet or exceed customer expectations and drive customer satisfaction.

6. Lead regular meetings and conference calls with Tier 1 customers to review project status, address concerns, and identify opportunities for collaboration and partnership.

7. Coordinate customer audits, visits, and on-site meetings, providing technical expertise, support, and documentation as needed to ensure successful outcomes.

8. Work closely with internal departments, including engineering, quality assurance, production, and supply chain, to address customer requirements and resolve technical issues in a timely manner.

9. Develop and maintain strong relationships with Tier 1 customers, serving as a trusted advisor and advocate for their needs within the organization.

10. Stay informed about industry trends, emerging technologies, and best practices in electronics manufacturing, and share insights with customers and internal teams to drive innovation and continuous improvement.

Qualifications:

1. bachelor's degree in engineering, Business Administration, or related field; advanced degree preferred.

2. 8 years of experience required in technical communication, RCCA, and Tier 1 customer support in the EMS industry.

3. Strong technical aptitude and ability to understand complex engineering concepts, manufacturing processes, and quality systems.

4. Excellent written and verbal communication skills, with the ability to articulate technical information clearly and concisely to both technical and non-technical audiences.

5. Proven experience in leading RCCA processes, conducting root cause analysis, and implementing corrective actions to address quality issues.

6. Demonstrated success in managing relationships with Tier 1 customers, understanding their needs, and delivering exceptional customer service and support.

7. Ability to work effectively in a fast-paced, deadline-driven environment, managing multiple priorities and stakeholders simultaneously.

8. Proficiency in project management tools, customer relationship management (CRM) software, and Microsoft Office suite.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

#whereyoubelong