At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Description

The Operational QA Specialist is responsible for supporting operations in the maintenance of the quality management system. This role ensures that all operational quality events are accurately recorded, thoroughly investigated, and that robust corrective actions are implemented and their effectiveness measured. The Operational QA Specialist is responsible for scheduling and performing quality audits to ensure the company quality processes and procedures are in compliance with AS9100, ISO9001, ISO14001, ISO45001, ISO17025, AS6081, AS6171, and ANSI/ESD S20.20.

• Maintains working knowledge of applicable regulatory requirements.
• Point of contact for all operational quality events and customer liaison responsibilities.
• Actively participates in operational quality event investigation, outcomes and effectiveness checking.
• Actively participates in continuous improvement.
• Participates in the training of colleagues on the requirements surrounding investigations, documentation and records management.
• Communicates best practices to staff during department meetings and assists in group training as directed.
• Performs analysis of data (monthly metrics).
• Write, review and update SOPs .
• Ensures documentation is current and available for use.
• Receives and coordinates external customer documentation.
• Coordinates records management activities between Retronix sites to ensure effective and efficient compliance with all applicable laws and regulations
• Reviews and maintains records retention schedules; and participates in maintaining compliance to corporate and site document and records management programs, systems and procedures
• Maintains and updates logs and/or databases used for tracking records.
• Performs routine internal / method witness audits and generates reports to management .
• Assists in regulatory audits.

• Experience and knowledge of ISO9001, ISO17025, ISO13485, AS9100 or GMP.
• Demonstratable knowledge of investigation techniques.
• Experience with compliance assessments, gap assessments and risk management assessments beneficial.
• Experience with program change management practices, lean or six sigma, program, and system integration efforts beneficial.
• Strong computer skills; Word, Excel, PowerPoint
• Strong interpersonal skills are required. Must be an effective team player intra-departmentally and cross-functionally.

• Bachelor's degree required (Quality, Regulatory, Engineering, Business or Life Sciences)
• 2 + years of industry experience within Quality and/or Regulatory field
• Internal auditing certification or lead auditor certification highly desirable.
• Or a combination of education, experience and/or training.
• Electronic or engineering background highly desirable.