客户指标的目标设定，运行监控，推动内部改善。

• Customer documents review and external & internal communication.

客户文件的审阅并对内外沟通。

• Involve customer complaint visit/audit and following.

参与和跟进客户投诉、参观，审核。

• Work with customer for RMA issue clarifications and return progress.

跟客户一起工作关于RMA的问题澄清和产品返回工厂的流程。

• Talent management of sector quality team (recruitment, training, development, etc.) based on business needs.

下属部门质量团队的人才管理（招募，培训，发展及梯队建设）。

• Process risk identification, improvement and optimization based on daily operation cases.

基于日常运营案例对流程进行风险识别，改进与优化。

• Customer quality interface / escalation contact window.

客户质量沟通/升级窗口。

• Attend the regularly or irregularly scheduled customer meetings.

参加定期以及不定期工厂客户会议。

• Lead and coordinate site or Global special tasks on quality improvement.

主持和协调工厂及总部关于质量改善的特殊任务。

PREREQUISITES

• Education:

Bachelor degree or above in science or engineering.

学历：理科或工程技术类大学本科及以上学历。

• Working background:

Worked as the Quality Supervisor in the top 10 EMS/OEM/ODM industry company, or managed indirect reporting employees.

职业背景：担任过EMS/OEM/ODM 行业前十的工厂客户质量主管以上，有过团队管理优先。

• Working experience:

8 years or above working experience, in EMS/OEM/ODM industry field. Minimum 2 years customer quality experience.

工作经验：至少8年的品质行业在EMS/OEM/ODM行业且包含不低于2年的客户质量管理相关工作经验。

• Language:

Fluent in Chinese and English, can communicate with Chinese or foreign colleagues, customers, and suppliers freely.

语言要求：中英文流利，可以无障碍和国内外客户交流。

JOB DESCRIPTION

• Maintain necessary contact with customers, understand customer needs through regular meetings and daily quality activities, and monitor the implementation of customer requirements through daily management activities.

和客户保持必要联系，通过客户定期会议以及品质活动及时了解客户的需求，并通过日常管理活动监督客户的要求得到实施。

• Improve customer satisfaction through customer service KPI monitoring, timely feedback and support to sector QM / Site quality manager.

通过客户服务KPI监控，及时反馈和支持事业部成员以提升客户满意度。

• Customer document review and as the quality representative to conduct external & internal communication. Make sure customer requirement is clear and comprehensive and implementation in workcell.

作为质量代表参与客户的文件的审阅和内外部沟通，确保客户的要求是清晰，全面的，与质量相关的内容在质量管控层面得到执行。

• Customer Quality requirements implementation, Customer CAR buyoff and communication with customer about CAR contents.

执行客户的质量要求，buyoff 对外发送给客户的CAR并与客户沟通相关细节和内容。

• Company with Customer line walk/ audit and following it until to close loop. 客户审核/产线参观的陪同，并对后续的事宜进行跟进和闭环管理。

• Work with customer for RMA issue clarifications and return progress. Update customer RMA report, Support customer for related data query.

跟客户一起工作关于RMA的问题澄清和产品返回工厂的流程。更新客户RMA 报告。支持和解答客户相关数据的咨询。

• As Customer quality interface / escalation contact window, provide timely professional answers to resolve the customer's query.

作为客户质量沟通/升级窗口并及时专业的解答客户的疑问。

• Talent management of sector quality team (recruitment, training, development, etc) based on business needs.

下属部门质量团队的人才管理（招募，培训，发展及梯队建设）。

• Process risk identification, improvement and optimization based on daily operation cases.

基于日常运营案例对流程进行风险识别、改进与优化。

• Attend the regularly or irregularly scheduled customer meetings.

参加定期以及不定期的工厂客户会议。

• As the quality representative of the operation sector or workcell to attend customer related business meetings and problem review when necessary.

必要时作为公司质量代表参加客户相关会谈和问题检讨。

• Coordinate the relationship between other function departments to protect the company's benefits.

在其所在的事业部内, 协调其他职能部门之间的相互关系以维护公司利益。

• Obey the work arrangement of superior, support the special tasks from Global.

服从上级工作安排，支持总部其他相关人员的特别任务。

GENERAL REQUIREMENTS

• Proficient in the whole process area related to EMS or A&T quality assurance and keen risk awareness.

精通EMS or A&T质量保证相关的全流程领域, 以及敏锐的风险意识。

• In-depth understanding of EMS QMS related basic requirements.

深入理解EMS 行业QMS相关基本作业要求。

• Meet QA department competence framework or modules requirements for Customer Quality Project Manager, including required level of leaderships and behaviors in Attitude module required level of knowledges and skills.

符合质量部门胜任力框架或模型中对客户质量项目经理的要求，包括在态度模块中对应等级的领导力及行为，对应等级的知识和技能。

PERFORMANCE MANAGEMENT

Quality KPI 质量关键绩效指标

Sustain high level KPI such as Customer complaint, customer return rate (DPPM), OBA rejection rate (DPPM) through regular review and continuous improvement.

通过定期评审及持续改善机制，维持高水准质量关键绩效指标，如客户投诉，客户退货率(百万分之不良品数量)，开箱检查退货率 (百万分之不良品数量) 详见总部文件 "Operation Metrics" 相关定义。

Process and system related KPIs 流程和系统相关绩效指标

Lead sector / workcell CQE members to manage process and system well to make sure 100% compliance, raise process or system loopholes and drive continuous improvement, make sure process and system effectiveness. Avoid noncompliance issue due to process or system execution difficulties.

带领CQE在工作中管理好流程和系统以确保100% 符合性，及时提出流程和系统的漏洞并推动持续改善，确保流程和系统的有效性。避免流程或系统难以落地而不遵守执行的符合性问题。

Above performance management items shall be created in Workday with site quality. Manager/ Sector QM approved goals for annual performance evaluation criteria.

以上绩效管理的项目应设定被工厂质量经理/事业部经理批准的目标, 并被建立在绩效管理系统中作为年度评估的准则。

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