Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
Responsibilities:
The IT Infrastructure and Systems Engineer for VOIP Call Center is a critical member of the Corporate IT team, responsible for solutions engineering and operations of iRhythm’s infrastructure and systems. Utilizing skills and experience, this person will work with peers on the Corporate IT team to design, test, build and productionalize our IT systems, including network, storage, compute, communication and collaboration services across our on-premise, co-location data centers, and cloud-based environments.
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What You'll Be Doing:
Duties in this role include:
- Rsponsible for day-to-day technical activities within NICE InContact Platform
- Responsible for voip call quality feedback investigations and reporting
- Responsible for Call Center Enhancements within, but not limited to the NICE InContact Platform
- Plan and execute projects across the infrastructure landscape
- Lead and participate in infrastructure and systems and application projects
- Vendor management and interaction for hardware, software, and service troubleshooting and resolution
- Help define and execute the strategy for infrastructure and systems across the enterprise
- Develop solutions for international expansion
What You Need for this Position
Personal:
- Self-sufficient, self-managed, self-motivated, must be effective working independently.
- High energy and ability to work independently in a very fast growth environment.
- Discipline to document your work required.
- Ability to work with a project-oriented approach for deliverables.
- Experience operating in a 24x7 international company (US & EMEA) – Core hours 9am EST – 5pm EST U.S
- 5 years of hands-on engineering experience with enterprise telephony. local and wide area networks, servers and storage systems
- Strong experience with enterprise call center voip platforms – NICE/ 8x8/ Talkdesk etc
- Very strong experience with troubleshooting voip protocols and network packet captures
- Strong knowledge and hands-on experience with Microsoft Server operating Systems & Active Directory.
- Experience with cloud compute and storage (AWS and Azure) with cloud first approach.
- Previous experience developing disaster recovery and business continuity solutions.
- Experience with Microsoft collaboration suite (Office 365 Mail, Teams, SharePoint, OneDrive).
- Strong experience with Excel
Education and Certifications:
- Minimum AA degree in Information Systems, related field, or equivalent experience
- VOIP Certification a plus
- M365 Certifications a plus
- AWS Certifications a plus
- Windows certification a plus
#LI-LM2
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.