Dual Service Clinical Expert

About this role:

iRhythm is currently seeking an experienced DUAL SERVICE CLINICAL EXPERT in our Deerfield or San Francisco Office. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Facilitate the ongoing development of staff to ensure iRhythm’s performance standards are met as defined by the AT performance standards
• Assist with administering day-to-day activities of the AT service in accordance with established policies to provide high quality services
• Lead coaching sessions to drive performance and assess team members behaviors/dynamics
• Provide oversight of phone queue, transmission queue, verbal order status and other ongoing tasks
• Contribute to the strategic management, planning, and leadership of the company
• Lead team huddles to drive performance and assess team behaviors/dynamics
• Partner with Management to assess root cause and recommend potential solutions.
• Fosters competence and professional growth of the team by facilitating adoption of new processes, policy and system updates
• Reinforce ongoing competency and productivity process
• Assist, as needed, with interpretation and troubleshooting complex arrhythmias for the AT team
• Escalate any systems or record concerns to Management
• Meet or exceed the service level, productivity and quality metrics as defined for the role
• As needed, effectively communicate ECG abnormalities by notifying physicians as required according to physician notification protocol
• Assist in the planning, coordination, and implementation of the quality management and quality improvement programs for AT service
• Assist Management with the evaluation of training needs for the team and implement/champion the appropriate development plans
• Assist in the development and maintenance of the Standard Operations Policy and Procedure Manual
• Assist with scanning and QA as needed
• Work assigned shift (day, evening, or overnight schedule) and alternating weekends
• Other duties as assigned

About you:

An experienced PATCH TECHNICIAN with the following qualifications:

• Rhythm Clinical Quality (QA) training and experience preferred
• Bachelor Degree preferred or equivalent experience
• Minimum of 1 to 2 years of coaching, mentoring, clinical expert or training experience preferred
• Clinical QA process training preferred
• Excellent one-on-one and group presentation and facilitation skills
• Ability to assess needs, identify problems, explore alternatives, and implement solutions.
• Excellent verbal and written communication skills
• Strong clinical skills and critical thinking skills
• Proven ability to facilitate a team environment
• Must possess excellent customer relations and phone skills
• Must possess excellent organizational abilities and be oriented towards detailed work and documentation
• This role is an in-office/hybrid position

What’s in it for you:

This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.

iRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!

FLSA Status: Non-Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

Make iRhythm your path forward.

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