Technical Trainer

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Technical Trainer will be responsible to conduct trainings across all technology platforms including the Digital Portfolio, support all training needs of stakeholders in the Services Business Unit, collaborate cross-functionally, and help to manage the product fleet in the Freiburg office. This individual will also be involved in training development and should have a basic understanding of training design with a curiosity to learn more.

The Technical Trainer will partner with an Instructional Design team to build effective learning programs for direct and in-direct markets to ensure customers have the necessary tools to launch, optimize and sustain successful robotic programs. This individual will be actively involved in team training, program support, continuous improvement initiatives, and process improvements

Roles and Responsibilities:

• Participate in all phases of learning projects, including, analysis, design, development, implementation, & evaluation
• Collaborate with internal partners within Global Commercial Enablement, Product Support, Global Business Systems, HR, Talent Development and other cross functional partners to standardize business processes
• Program manager and course facilitation for DaVinci and Ion training programs
• Conduct assessments and evaluations as defined by course protocol
• Master processes and make recommendations to improve training effectiveness
• Maintain critical documentation for standard operating procedures and key processes
• Proactively communicate task and project status to internal and external stakeholders
• Collaborate with Commercial Enablement Operations team for training certification and record keeping
• Participate in process improvement efforts
• Leverage various formats and venues for training programs, such as instructor-led, self-led, distance learning/remote, video and podcast, etc. to maximize the impact of the content while optimizing costs.

Qualifications

Required Knowledge, Skills, and Experience:

• Clear and effective communication with strong facilitation skills
• A passion for technical training excellence 
• Basic knowledge of training design and best practices
• Excellent organizational skills and ability to multi-task
• Self-starter with ability to take ownership of responsibilities with minimal direction
• Ability to self-manage multiple development projects and deadlines
• 2+ years of experience in the medical device space, either conducting technical trainings or directly servicing Intuitive products
• Some experience or willingness to learn documentation processes in a controlled environment such as Agile
• Experience in working in SAP, SFDC and ERP systems
• A proven track record of problem solving, hands-on involvement to identify issues, and seeing solutions through to completion
• Experience with project management and working as a cross functional team member
• Proven ability to develop and implement new processes to support evolving business needs
• Strong work ethic
• Obsessed with the quality of service and training delivery provided to stakeholders
• Agility to adapt and navigate the grey
• Ability to manage simultaneous projects, but focus on the vital few
• Creativity to solve complex problems
• Associates degree or higher with coursework relevant to training, manufacturing, engineering, or educational development
• Minimum 2+ years of relevant experience in any of the following: Training, Content Development, Customer Service, Field Service, Technical Support

Preferred Knowledge, Skills, and Experience:

• 5 years in med device industry
• DaVinci product knowledge
• Ion product knowledge
• OR protocol knowledge
• Software application knowledge
• Technical background

#LI-Hybrid

Additional Information

Intuitive ist ein Arbeitgeber, der gleiche und gerechte Beschäftigungsmöglichkeiten bietet. Wir bieten allen qualifizierten Bewerberinnen und Bewerber gleiche Beschäftigungsmöglichkeiten, unabhängig von ethnischer Herkunft, Geschlecht, Schwangerschaft, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Hautfarbe, Alter, Religion, geschütztem Veteranenstatus, Behindertenstatus, genetischen Informationen oder einem anderen Status, der nach den geltenden Gesetzen auf Bundes-, Landes- oder lokaler Ebene geschützt ist, und verbieten jegliche Form von Diskriminierung und Belästigung.