Sr. Logistics Compliance Manager EMEA

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Senior Manager of Logistics Compliance will involve leading, executing and maintaining compliance with EMEA customs and regulations. This position will drive the overall EMEA logistics compliance strategies, activities, and requirements for the medical devices import, export, and trade regulations. He/she will ensure regional compliance with all applicable company policies, and customs and other government agency regulations while managing the expeditions flow of international trade. The responsibility also includes process improvements related to Logistics Compliance and cross functional activities. The incumbent will establish relationships with cross functional stakeholders.

Roles and Responsibilities:

• Create, audit, and enforce all policies to comply with EMEA requirements.
• Manage compliance with preferential-and non-preferential trade, duty suspension, drawback programs and economical customs procedures where applicable.
• Ensure Regional data integrity related to tariff classification, country of origin, and regulatory information declared to Customs and other Government Agencies. Maintain product database.
• Submit and monitor import- and export permits/ license applications and customs rulings as needed.
• Support daily import / export shipment clearance operations.
• Audit documents to ensure import/ export shipments utilize the correct information on the shipping and entry documentation. 
• Audit and manage import and export recordkeeping practices to ensure compliance with Corporate Policy and regulations of all government agencies.
• Perform pre- and post entry audits related to entry declaration, forwarder/ brokers, other logistics service providers and suppliers. Follow up with appropriate corrective action and make corrections when non-compliance is identified. Responsible for Post Entry Amendment program.
• Monitor Intuitive’s designated Regional Customs Brokers and evaluate adherence to Intuitive Brokerage SOP and metrics. Report findings to Corporate Logistics Compliance and follow up with documented corrective action related to monthly brokerage metrics reports.
• Provide assistance with export documentation to facilitate timely shipment and export of parts, materials and products.
• Monitor export shipments within the region for compliance, end-use statements, embargos, anti-boycott, etc.
• Provide assistance to company sites, suppliers, and customers in the continuous improvement of their compliance functions.
• Assist, maintain, and communicate Intuitive Logistics Compliance Manuals, policies and procedures, and trade compliance guidelines.
• Conduct and report findings of internal risk assessments; Follow-up with Compliance Improvement Plans.
• Monitor and report on trade compliance effectiveness, identify gaps, advise on local risk and manage mitigation of these risks.
• Provide training to other functional groups on import/ export requirements.
• Assist in global and/or regional compliance initiatives, internal audit, and self-assessment programs.
• Participate as core team member on new product development teams ensuring that all Trade Compliance requirements are met.
• Research and make decisions regarding Regional Customs and other government agency requirements for medical device products related to acquisitions and develop process maps where applicable.
• Engage Global Logistics Compliance to research Customs- and regulatory requirements for new destination markets including: classification, import licenses, valuation, documentation and import- and export restrictions and communicate back to medical device business.
• Evaluate IT solutions to streamline and improve upon current Regional Trade Compliance practices, communicate requirements to IT and assist with testing and solutions implementation.
• Monitor EU Customs Legislation, aligning business process to comply with changing requirements including trusted trader programs (e.g.: AEO, Known Shipper).
• Create action plans to address non-compliance within region
• Review and update Intuitive Surgical regional logistics compliance  policies and procedures annually or more often as security conditions dictate.
• Troubleshoots and resolves problems to incomplete/inaccurate customs documentation and/or other border crossing issues.
• Regular reporting and presentation to senior management of regional LC compliance and status updates.
• Prompt potential customer and broker contract review, suggesting red lines and alternative language consistent with Intuitive Surgical contract risk guidance.
• Support Intuitive Surgical culture by performing work that is consistently, effectively, and reliably in accordance with the Company’s values and expectations.
• Performs other duties, tasks, or responsibilities as assigned.

Qualifications

Required Knowledge, Skills, and Experience:

• Bachelor’s Degree
• 10+ years of experience in Trade Compliance / Logistics Operations Compliance
• Experience with leading, executing, and maintaining Logistics Compliance programs
• Previous customs compliance experience is preferred.
• Solid organization skills. Able to multitask and effectively get work done.
• Excellent communication skills, verbal and written.
• Strong problem-solving and critical-thinking skills.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must be a team player, amenable to a variety of work projects.
• Must be able to maintain a high level of confidentiality
• Bring extensive industry knowledge and demonstrated ability to influence at the ISI leadership site level.
• Working knowledge of regional brokerage  operations
• Ability to manage multiple cross-functional and cross-organizational projects.
• Interpersonal skills to deal effectively with all levels of the organization.
• Proficient in the use of Microsoft Outlook, Word, Excel, and PowerPoint.
• Awareness of AEO and how to ensure security of the supply chain.
• Experience working with Global Trade Management Software (e.g. Tradeflow)
• Ability to solve complex problems and manage activities with limited direction.
• Experienced in managing Logistics Service Providers and/or Compliance Consultants
• Travel up to 25%
• English required

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.