Logistics Supervisor

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

Managing the team that is responsible for RMA shipment process for international and domestic shipments, and the receiving process for reconciliation of all RMAs for the Service Depot.

Roles and Responsibilities:

• Manage the RMA teams process, disposition, and tracking of related shipments and returns.
• Manage discrepant returns to enable RMA processing.
• Control of returns material storage within RMA Receiving area.
• Identify and communicate gaps in RMA process and present solutions for improvement.
• Ensure the team has a proven understanding of Standard Operating Procedures (SOPs), Department Operating Procedures (DOPs), and work instructions for audit readiness.
• Work with Sr. Manager to help the team accomplish Department, Operational and WIN goals.
• Implement continuous improvement projects each year to ensure best practices are being followed.

Qualifications

Skill/Job Requirements:

• Be a motivated self-starter and to learn quickly and apply new knowledge effectively
• Identify opportunities and obstacles and take appropriate necessary action to address.
• Demonstrate the composure required to perform effectively under stressful situations.
• Possess good problem solving and decision making skills.
• Embrace change, be effective in the face of ambiguity, and modify behavior when appropriate to achieve organizational priorities.
• The ability to assess risk and willingness to take calculated risks to achieve goals

In order to adequately perform the responsibilities of this position the person must have:

• Knowledge and experience leading a team in Service Operations and/or Reverse Logistics
• Understanding of ERP Business Information Systems (e.g. SAP, Oracle, Agile)
• Proficiency in use of Microsoft Office suite of applications.
• College degree and/or 5+ years’ experience in medical device or medical technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.