Key Accounts Director

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Key Accounts Director reports to GM and plays a critical role in building and developing the installed base of da Vinci® Surgical Systems within key account represented facilities in the Taiwan Market. The major responsibilities are to manage and direct the corporate level sales of da Vinci® Surgical Systems and to grow the utilization through increased procedures. This will be accomplished through a variety of activities including corporate level relationships, hospital/account specific activities and direct interaction with Taiwan Commercial Team. Develop exceptional customer experiences for Key Accounts by implementing strategic programs to effectively respond to competition, while simultaneously establishing a roadmap towards achieving excellence in robotic service delivery (World Class Level).

Essential Job Duties

• Provide single point of contact for all KAs and IDN groups in Taiwan
• Negotiates group contracts and sales
• Provides clients with product information, demonstrations, and data analysis (in collaboration with MACA and CHA), etc
• Design and implement strategic plans/ programs and MoU to drive sustained business growth through executive engagement initiatives, and Genesis support. Foster customer needs by initiating academic researches, and clinical trials, etc.
• Responsible for both maintaining and growing business in contracted groups
• Manage expenses within budget
• Manage the development and implementation of national sales campaign
• Manage key surgeons/customer relationships
• Active involvement in weekly and quarterly sales planning process

Qualifications

Required Skills and Experience

• Minimum 10+ years of sales or related experience in the medical devices industry
• Knowledge of the major national healthcare groups
• Excellent communication and interpersonal skills
• Marketing & Hospital analysis experience is essential
• Sales management experience 
• Budget planning experience
• People management experience
• Ability to travel up to 50%, dependent upon account distribution
• Fluent verbal and written Chinese and English required

Required Education and Training

• Minimum Bachelor’s degree or equivalent experience required

Preferred Skills and Experience

• Cross Function General Management: Comprehensive understanding of the business beyond one's own area, including products/services and financial aspects. Ability to build productive working relationships with co-workers and external parties. Skilled in managing conflict and negotiations. Involves others, listens actively, and builds commitment.
• Data-Driven Strategist: The Key Accounts Director should have the ability to use data to identify opportunities and make informed business decisions. They should be able to analyze market trends, customer insights, and financial data to drive growth and maximize profitability with a specific focus around customer priorities.
• Visionary Leader: The Key Accounts Director should possess the skills to create a compelling vision for customers as well as cross-functional teams. They should be able to articulate a clear direction and inspire others to work towards a common goal.
• Effective Project Manager: The Key Accounts Director should have strong project management skills to drive initiatives towards the identified opportunities. They should be able to prioritize tasks, allocate resources, and ensure timely execution of projects to achieve desired outcomes.
• Coaching and Mentoring: The Key Accounts Director should be a coach and teacher, guiding team members and inspiring the commercial team to excel in their roles. They should provide constructive feedback, mentorship, and support to help individuals develop their skills and achieve their full potential.
• Results-Oriented: The Key Accounts Director should have a track record of delivering extraordinary results. They should set ambitious targets, monitor progress, and take proactive measures to overcome obstacles and achieve exceptional outcomes for the organization and its customers.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.