Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Failure Analysis Engineer uses their working knowledge of failure modes of da Vinci® products to work with technicians, FA engineers and clinical engineers to assess existing and potential failures within the Intuitive product lines. These products include instruments, accessories, robotic systems, vision systems, and other related features. Their primary focus is to assess how and why products in the market may have gaps between their expected and actual performance.

Post Market Investigation supports data-driven product quality improvements that are focused on improving patient value by:

• Deeply understanding, documenting and disseminating How and Why products fail
• Ensuring consistency and accuracy of failure data
• Continuously building our knowledge base through cross-functional collaboration

As Intuitive's da Vinci® Surgical System becomes adopted by an increasing population of hospitals, surgeons and patients, we are building a focused team to drive reliability, quality, and safety to ever-better levels. This focus applies to product in use, product in manufacturing, and product in design. Help us powerfully drive our quality mission in our young and growing company by bringing your hands-on experience in solving engineering problems, your fascination with complex electro-mechanical devices, and your passion for the best practices to analyze, monitor, and improve product and process. Intuitive seeks a proven contributor who can help perform failure analysis, identify key opportunities for product improvement, and help solve challenging problems. The ideal candidate possesses dedicated desire to ask the right questions, and is comfortable communicating the technical answers across multiple parts of the organization.

Essential Job Duties

• Perform failure analysis in conjunction with Service Operations technicians, FA Engineers and other Engineering teams on returned devices utilizing design documentation, system log data, software tools, and a variety of lab / bench equipment.
• Perform robust analysis rooted in an understanding of our product hardware and software, and interface with clinical engineering to better understand use conditions in the clinical / operating room environment that might contribute to the failure mode.
• Work with the Post Market Surveillance team in resolving questions around potentially reportable failures.
• Assist in the processing, disposition and tracking of returned devices.
• Give quality engineering, manufacturing and design teams guidance on failure modes.
• Work with data analysis team on assessing failure trends and statistics.
• Work with Engineering to identify opportunities for improvements in product quality, reliability, manufacturability, cost and functionality.
• Work with Quality, Engineering, and Regulatory groups to develop new reports and failure codes as needed.
• Work with Service Operations team to provide guidance on recording failure analysis results for improved consistency and accuracy.
• Perform technical training on product to non-technical staff.
• Create queries to perform RMA/complaint data analysis.

Qualifications

Required Skills and Experience

• A minimum of 4 years of experience in medical devices, engineering, or failure analysis.
• Exceptional Troubleshooting mind set - an ability to methodically break down a system or process into subparts to identify failures and troubleshoot to a component level.
• Knowledge of 8D problem solving, Fishbone Diagraming, and the Five Whys.
• Proven ability to work in teams and to work cross-functionally.
• Effective interpersonal and communication skills.
• Passionate about our mission to improve product quality.
• Able to assist people in finding creative solutions around constraints.
• Proven analytic skills as proven by track record for analyzing complex problems
• Excellent technical report writing skills
• Must be proficient in the use of Microsoft Office suite of applications.
• Able to verify assembly documentation accuracy and to read engineering drawings
• Understanding of product risks and experience identifying improvements to FMEA and risk management documentation

Required Education and Training

• Minimum Education: BS degree in Mechanical Engineering, Electrical Engineering, Biomedical Engineering, or other relevant engineering discipline.

Preferred Skills and Experience

• Knowledge of Good Manufacturing Practices & Quality Systems Regulations is a plus.
• Familiarity with SAP and Tableau is a plus.
• Familiarity with SQL and Snowflake is a plus.
• Knowledge of basic statistical analysis methods is desirable.
• Understanding of various advanced failure analysis tools/methodologies (ex: FTIR, SEM-EDS, fractography) is desirable.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.