Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
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Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
The People Experience Coordinator will focus on creating a seamless and positive experience throughout the employee lifecycle, ensuring alignment with Intradiem’s values and culture. This role is crucial in supporting the People Team’s “Empower People, Enable Success” focus and enhancing overall employee satisfaction and retention. The People Experience Coordinator will collaborate regularly with the People Team as well as cross-functionally on processes such as onboarding, offboarding, employee experience initiatives, and more.
What this role will be doing:
Onboarding:
- Coordinate and facilitate new employee onboarding, ensuring a smooth and engaging experience.
- Partner with Talent Acquisition to ensure new hire information feeds appropriately from ATS to HRIS, and that new hires complete all necessary paperwork and information.
- Collaborate with Learning Services on new employee onboarding meetings and serve as SME in meetings.
- Collaborate with IT to ensure new hires have the necessary equipment and workspace, and that new hires are communicated with appropriately throughout the process.
- Collaborate with hiring managers and Learning Services to ensure that there is a role-specific onboarding plan for new hires.
- Conduct 30-60-90 day interviews and collect feedback related to recruiting, hiring, and onboarding processes.
- Coordinate with the Talent Acquisition Specialist on the hiring and onboarding of the intern program, and manage the various program aspects.
Offboarding:
- Manage the offboarding process for departing employees, ensuring a positive transition.
- Process necessary paperwork for termination and conduct exit interviews for voluntary terminations.
- Ensure information related to offboarding is funneled to the correct internal contacts.
Employee Lifecycle Changes:
- Handle employee life cycle changes, including promotions, transfers, and other employment status updates, in the HRIS and other systems.
- Ensure information related to employee life cycle changes is funneled to the correct internal contacts for training launch and system updates.
Employee Experience Initiatives:
- Regularly engage with employees to assess satisfaction and implement programs to improve overall employee experience.
- Partner with the People Team to coordinate internal events, engagement activities, and recognition programs to foster a positive and inclusive culture.
- Collaborate with the People Team on initiatives related to employee well-being, inclusion, and personal development.
- Help manage employee surveys and gather feedback to measure engagement and make data-driven improvements.
- Create and manage database of People Team SOPs.
What this role needs to succeed:
- Bachelor's degree in Human Resources, Psychology, Business Administration, or related field preferred but not required.
- 2+ years of HR experience, ideally focused on onboarding, offboarding, and employee experience in a remote company.
- Strong interpersonal and communication skills, with a focus on creating a welcoming and positive experience for new employees.
- Detail-oriented with excellent organizational skills; able to manage multiple tasks and priorities simultaneously.
- Ability to maintain confidentiality and handle sensitive employee information with discretion.
- Basic understanding of HR processes, employment laws, and best practices, with a willingness to learn and grow within the field.
- Problem-solving skills and the ability to anticipate the needs of both new and departing employees.
- Experience working in an ATS and HRIS (specifically in Greenhouse, UKG Ready, and Sharepoint).
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.