Overview
Position Summary:
Under direction of the department manager, provides technical assistance to customers and Werfen field personnel within a product line responsibility. Troubleshoots, over the phone, answers a broad range of technical questions regarding instrument performance, instrument capabilities, QC concerns and other product concerns as required. Assists in the training and direction of new personnel within the department.
Responsibilities
Key Accountabilities:
- Provides first line contact on phone calls for instrument assistance (hardware/software/methodology) when possible, resolves issue with customer during first contact.
Want more jobs like this?
Get Healthcare jobs in Bedford, MA delivered to your inbox every week.
Budget Managed (if applicable):
- N/A
Internal Networking/Key Relationships:
- To be determined based on department needs
Skills & Capabilities:
- Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
- Ability to communicate effectively with customers, peers and management through oral and written presentations I reports.
- Demonstrated proficiency in MS Windows operating systems versions.
- Proficient skills in typing, Lotus Notes, Excel, Word and other job critical applications
Qualifications
Minimum Knowledge & Experience Required for the Position:
- Bachelor's Degree in Medical Technology, Biomedical Engineering or a related field or equivalent experience
- Minimum 3 years' experience in a clinical setting
- Previous customer support experience is desirable
International Mobility Required:
- No
Travel Requirements:
- <5% of the time