Workplace IT Engineer

2 interviews required
1st level - Infosys Mx team
2nd level - Diego Cuevas
Location: Santa Fe - CDMX (5 business days)
JD ID TAF_JD_CISMFG_Workplace_ EUC_ Technician Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Technical SME Position Infrastructure - EUC Technician Academic Background Bachelor of Engineering / Technology / Science Overall Experience (in yrs.) 3+ years Location Onsite - SantaFe CDMX 20 TAF_JD_CISMFG_Workplace_ EUC_ Technician Technical skills (Required - Must to have)

• 3+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
• Must have knowledge of Microsoft desktop operating systems
• Must have knowledge of PC hardware architecture
• Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
• Hands on experience in SCCM environment and OS deployment, patching, updates, application deployment
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
• Should have good understanding of Microsoft Acrive Directory, Patch management, DHCP and DNS
• Should have good understanding of user profile management
• Proven Customer Service skills
• Excellent written and oral communication skills
• E xperience in Scripting languages like powershell
• Excellent written and oral communication

Technical skills (Required - Nice to have)

• Awareness of latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication

Language skills needed English People skills Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Soft skills

• Create deep client impact
• Execution excellence

3 Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Skill Level The role is expected to carry out following function/activities as part of this job.

• Point of Contact for IT Incidents and update Client on ETA /Resolution/Workaround.
• Point of Contact for IT Teams and Vendors at client and Infosys.
• Point of Contact for future Infrastructure Enhancement and requirement gathering.
• Coordinate with IT teams at client environment for Incident resolution and Project Implementations
• Manage IT Service Delivery at onshore Locations
• Coordinate with Offshore IT Team.
• Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
• Work with PMO on short/long term IT Project implementations
• Work with Delivery SPOCs and client Business users on IT requirements
• Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
• Vendor Contract and License Management
• Implement Service improvement and Transformation initiatives

Expert
This position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week.