TROC Engineer

Operational Continuity Engineer TROC Hosting
Job Description:

The TROC Hosting Operational Continuity Engineer will be responsible for the administration and remote governance of the Industrial Application Server Platform, a platform that corresponds to the physical technological equipment in charge of processing the software that executes the productive processes of the client's business.

Its main functions will correspond to:

• Provide subject matter expertise (SME) to solve priority problems, implement complex and secure work systems, using existing work management processes in the client's environment
• Comply with the technological standards and processes of the client's Industrial Application Server Platform.
• Perform root cause analysis for complex problems, of Industrial Application Server platform maintenance activities with the goal of reducing failure rates (MTBF) and downtime of customer equipment,
• Execute implementation tasks and incorporation into the control inventory of the processing equipment (physical servers and virtual machines that run on said equipment) that make up the client's Industrial Application Server Platform,
• Enter the servers, disk and backup systems, and virtual machines that make up the Industrial Application Server Platform of the customer's network into the remote access monitoring and connection tool.
• Perform proactive monitoring of the client's Industrial Application Server Platform.
• Support the capacity management of the client's Industrial Application Server Platform.
• Execute service activities for incident resolution, change request execution, service request fulfillment, and problem log investigation.
• Lead incident investigation for high-priority events, providing post-implementation change review information and relevant information in cases where an RCA (Root Cause Analysis; Root Cause Analysis).
• Support in the population and updating of the CMDB (Configuration Management Database; Database of equipment configurations).
• Safeguard the documentation and keep the diagrams of the client's Industrial Application Server Platform updated.

• Information technology professional with at least a bachelor's degree or higher
• Experience of at least 5 years in management and operation roles of large IT infrastructures
• Experience in supporting incidents related to server, virtualization, and storage and backup platforms
• Experience in incident handling and meeting SLAs/KPIs for clients
• Proven experience in managing and operating platforms with virtualization technologies (VMware, VSphere, vCenter, vCloud, VMware View, vRealize, vSAN, NSX, Microsoft Hyper-V)
• Experience upgrading virtual platforms using VMware vSphere upgrade, P2V V2V Migration, and Server Migration along with PowerShell scripting capabilities
• Troubleshooting skills in ESXi using command line
• Experience backing up virtual machines using products such as VEEAM and VMware Data Protection
• Server Platform Expertise ( Cisco Unified Computing Systems, HP, Dell, IBM)
• Demonstrable knowledge of Linux OS (RedHat, CentOS, Debian, etc.)
• Administration, coordination, and deployment of software updates and application of patches and hotfixes on servers
• Creating and modifying scripts for the execution of repetitive tasks
• Experience in mass machine patching methodology
• Experience in storage management in VMware and Linux environments
• Experience configuring and troubleshooting Windows Server 2012/2016/2019 and 2022 platforms
• Experience analyzing Windows events to identify application or operating system failures
• Windows patching experience using SCCM and WSUS
• Active Directory experience in multi-domain and multi-forest environments (AD Policy Management)
• Experience configuring and resolving Windows file system errors
• Experience migrating Windows operating systems from old to new versions
• Experience configuring Windows services (DHCP, DNS)
• Windows Platform Securitization Expertise
• Management and support knowledge of platforms such as EMC VMAX, VNX, Unity, XTREMIO, VPLEX, Pure
• Knowledge of backup technologies such as Commvault, Avamar, Data Domain
• NETAPP FAS and E-series Administration and Support Skills
• Knowledge of storage technologies (SAN, NAS, iSCSI, Fiber Channel, Enterprise Storage Arrays, Data Replication, HSM)

• Knowledge of firmware upgrades using management tools such as Dell iDRAC, HPE ILO, HPE OneView
• Written and spoken knowledge of English (Desirable)
• Strong understanding of IT infrastructure components such as servers, networks, databases, and applications.
• Experience with ticketing platforms such as Service Now
• Excellent troubleshooting skills to diagnose and resolve operational environment issues.
• Effective communication to collaborate with cross-functional teams and report findings clearly.
• Desirable certifications on customer platforms (VMware, Linux, Windows)

• The work modality will be in 7x7 shifts of 12 hours