Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Technology Lead - Workplace service management (M/F/D), Germany

AT Infosys
Infosys

Technology Lead - Workplace service management (M/F/D), Germany

Stuttgart, Germany

Role - Technolgy Lead
Technology - Workplace service management
Location - Stuttgart, Germany

Technical skills

  • IT Service Management certification preferred.
  • IT Infrastructure Service Management experience and associated service models
  • Experience in CMMI based process improvement models, experience delivering Lean/Six sigma projects.
  • Practitioner level understanding of ITIL and working knowledge of service management platforms.
  • Experience working with and influencing various levels of management, building relationships and influence across teams.
  • Ability to lead, make decisions, problem solve and work with-in and with other teams (including partners) to deliver out-comes
  • Demonstrate a resilient approach to working, asking tough questions to identify root cause.
  • Ability to work in a fast-paced environment that shows flexibility, resiliency, self-awareness, and ability to support other team members.
  • Working knowledge of EUC operations including Remote support and Deskside support
  • Experience in Stakeholder management and Conflict resolution
  • Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow.
Technical skills Required

Want more jobs like this?

Get Management jobs in Stuttgart, Germany delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.
  • Awareness of Service Management, Project and Portfolio management tools and platforms (Service Now etc.)
  • Knowledge of agile methodologies
  • Ability to identify and instill industry best practices.
  • Proven Customer Service skills
  • Excellent written and oral communication
Language skills needed - English and German

People skills
  • Service Management
  • Stakeholder management
  • People management
Soft skills
  • Create deep client impact
  • Execution excellence
Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
  • Conduct ongoing reviews on service health and ITIL/service management practices - across service transition, delivery, and transformation.
  • Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
  • Point of Contact for IT Teams and Vendors at across geographies
  • Point of Contact for future Infrastructure Enhancement and requirement gathering.
  • Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
  • Manage IT Service Delivery at onshore Locations
  • Coordinate with Offshore IT Team for coherence with Business requirements.
  • Proactively manage service levels, with primary focus on prevention of failures and swift corrective actions when necessary.
  • Responsible for effective management of the Daily, Weekly and Monthly Service Review processes.
  • Enables Service Reporting and Governance Reviews.
  • Responsible for Service Performance Management. Develop and manage corrective action plans with Service functions and Partner groups
  • Drive Continual service improvement processes, tracking anticipated value and benefits.
  • Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
  • Work with PMO on short/long term IT Project implementations
  • Work with Delivery SPOCs and client Business users on IT requirements
  • Coordination with 3rd party vendor / contractors on IT System up-grade/break fix /new installations
  • Vendor Contract and License Management
  • Implement Service improvement and Transformation initiatives

Client-provided location(s): 70 Stuttgart, Germany
Job ID: Infosys-122826BR
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • HSA
    • Short-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • On-site/Nearby Childcare
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
  • Financial and Retirement

    • 401(K)
    • Relocation Assistance
  • Professional Development

    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)