About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Want more jobs like this?
Get jobs in Auckland, New Zealand delivered to your inbox every week.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location: Auckland, New Zealand
Short Description:
In the role of a Siebel Administrator, you will be responsible for the day-to-day maintenance, support, and administration of a Siebel CRM system. You are required to manage the system's configuration, user access, data access, and performance, ensuring the system runs smoothly and meets business requirement.
Roles and Responsibilities:
- Design, Support and Maintain Siebel CRM systems
- Work with clients and stakeholders to understand their business requirements, resolving issues, and answering questions related to Siebel Systems.
- Maintain and update existing applications as required
- Troubleshoot and resolve Server/System issues and performance bottlenecks
- Maintaining documentation of system configurations, environment diagrams, SOPs, and troubleshooting steps.
- Working with other technical teams (e.g., network engineers, database administrators) to ensure system connectivity and integration.
- Implementing and maintaining security measures to protect the Siebel system and data.
- Managing data backups, restores, and data migration.
- Support disaster recovery, backup, and high availability strategies
- Ensure compliance with change management and company IT policies
- Bachelor's degree in computer science or related field
- Should have 6+ years of Siebel CRM System Support and maintenance.
- Strong knowledge of Siebel Architecture and Server Management
- Siebel server installation & configuration, Patch management, version upgrades to the Siebel system to maintain its stability and security.
- Should have experience in Siebel IP17 or above
- Proficient in Setting up Siebel tools, Mobile/dedicated client, Incremental/Full RR migration
- Familiarity with Windows/Linux system administration
- Resolving all ad-hoc issues, if the issue is not related to Siebel, then assign it to correct workgroup.
- Troubleshooting: Diagnosing and resolving technical issues within the Siebel environment.
- Performance Tuning: Optimizing the system's performance for efficiency and speed.
- Monitoring system health, performance, and availability to ensure smooth operation and identify potential issues.
- Automation of daily migration/monitoring activities by writing shell scripts or batch jobs
- Siebel EIM Loads Archival Process/ Data Cleansing and/or Migration Scripts
- Setting up email profiles. Configuring and managing communication management component group
- Configuring & managing Workflow Management component group. Create WF monitor agents as per requirement.
- Integrating other applications with Siebel. Mainly OBIEE/BIP/Web Methods. This includes configuring symbolic URLs, WSDL imports/exports etc.
- Knowledge on SSO/LDAP authentication
- Supporting Production environment which includes
- Maintaining high application availability
- Planning and co-coordination of production release.
- Daily health checks which include regularly checking status of servers & components. Checking status of JOBs/RCRs/ Tasks. Server resource monitoring (CPU/Memory/Disk space)
- Performance tuning
- Supporting all planned & unplanned outages
- Supporting Non-Prod Environments which includes
- Setting up tools/mobile client for developers
- Extracting local databases for developers
- Migrating SRF/Repository from Development to Test environment
- Deploying non repository items
- Supporting performance testing in Test (QA) environment
- Supporting all planned & unplanned outages
- Experience with Oracle database and SQL query execution for data manipulation and reporting.
- Opening SR with oracle in case of critical issues
- Familiarity with Agile methodologies and DevOps practices.
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Preferable to have Telcom Domain Knowledge and CRM order Management Experience
- Experience in creating infrastructure roadmaps and building architecture capabilities for hybrid cloud platforms
- Proven ability to work collaboratively with developers, architects and Interface system teams.
- Well organized and able to do multi-tasking, problem solving, troubleshooting techniques and strategic thinking.
- Capability to work with people in different time zones & different Locations.
- Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.
- Demonstrated ability to build strong & effective customer relationships.
- Solid knowledge of the IT Service Management framework, practices, and process experience in Information Technology.
- Service Delivery tasks like, reporting, customer relationship, SLA management etc.
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and Problem-solving skills.
- Azure, OCI and GCP Cloud Architect concepts
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.