Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring

To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com

• IT Support Management Skills on End user computing and Networking
• Problem Management skills to identify the problem, analyze and work towards resolution.
• IT Asset Lifecycle Management
• Client, Supplier and Stakeholder management skills
• Analytical and Reporting skills
• Planning and Organizing

• business requirements and develop IT solutions that meet those needs.
• implement, and maintain IT systems and resolve IT problems with stakeholders to gather requirements and provide updates on projects.
• Supporting with onboarding, offboarding and provisioning of new equipment using AutoPilot and Intune
• Setting up and provisioning mobiles on Apple for Business and Intune. Setting up Android phones on Intune where required
• Monitoring and performing housekeeping on Endpoint Manager, Defender, O365 and Azure
• Supporting weekly guest WiFi provisioning on Ruckus when required
• Managing tickets and ensuring tickets are kept up to date following ITIL processes.
• Maintaining Microsoft web filter and following the correct process to allow specified URLs.
• Managing secure printing setup on Ricoh printers
• Setting up new Server 2019 & Server 2022 and troubleshooting when issues occur
• Troubleshooting local Cisco network issues
• Managing Teams VC Rooms and regularly checking for connectivity and health
• Assisting the IT manager & IT director with projects and tasks, managed via a project tracker.
• Troubleshooting issues on Windows 10 & 11 on Lenovo and HP laptops
• Maintaining asset register
• Maintaining knowledge base on ITSM system when required
• Planning and future business requirements in a cost-effective manner
• Managing IT projects to meet predefined objectives.
• Proactive monitoring and maintenance of all production systems
• Work within a team to deliver to agreed SLAs.
• Investigate complex service problems, recommend solutions, and follow formal procedures to plan, test and implement proposed solutions.
• Support of Windows Server based applications
• Mentor & provide support to the team.
• Liaise with external support providers through to resolution.

• Remote work from Poland
• Multisport card and My Benefit program
• Free medical care
• Career in the multinational company
• Opportunity to take part in international projects and gain experience with various businesses
• Set of social benefits to choose from
• Salary adequate to your competencies + quarter bonus
• Training program