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Technology Architect - ServiceNow ITSM/ITAM - Oslo, Norway

AT Infosys
Infosys

Technology Architect - ServiceNow ITSM/ITAM - Oslo, Norway

Oslo, Norway

Role - Technology Architect
Location - Oslo, Norway


Lead the architectural design of ServiceNow solutions, focusing on ITSM, ITAM, modules.

Architectural Design & Strategy:

  • Collaborate with business stakeholders to understand requirements and translate them into effective, scalable ServiceNow solutions.
  • Define and enforce best practices, standards, and guidelines for ServiceNow development and integration.
  • Design and implement solutions that are scalable, secure, and aligned with organizational goals.
Solution Implementation & Integration
  • Lead end-to-end implementation of ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, Knowledge), ITAM (Hardware & Software Asset Management)

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  • Integrate ServiceNow with third-party tools and enterprise systems (e.g., LDAP, Active Directory, SNMP, cloud services, etc.).

  • Scripting & Development
    • Develop and customize ServiceNow applications through scripting (JavaScript, Business Rules, Client Scripts, UI Policies, UI Actions, Scheduled Jobs, etc.).
    • Create custom ServiceNow solutions and workflows for various business needs, with a focus on integrations and automation.
    • Leverage ServiceNow APIs, web services (REST, SOAP), and Orchestration capabilities to extend platform functionality.
    Team Leadership & Mentoring
    • Lead and mentor a team of junior ServiceNow developers and administrators.
    • Coordinate with cross-functional teams to ensure timely and successful project delivery.
    • Promote and ensure adherence to industry best practices throughout the development and deployment lifecycle.
    Support & Troubleshooting
    • Troubleshoot complex technical issues related to ServiceNow configurations, customizations, and integrations.
    • Support ServiceNow upgrades, patches, and ongoing enhancements with minimal disruption to business operations.
    Stakeholder Management
    • Engage with key business stakeholders to gather requirements, provide regular project updates, and present technical solutions.
    • Conduct workshops and presentations to explain the technical architecture and benefits of the proposed solutions.

    About Infosys

    Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

    Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

    All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

    Client-provided location(s): Oslo, Norway
    Job ID: Infosys-130436BR
    Employment Type: Other

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Life Insurance
      • HSA
      • Short-Term Disability
    • Parental Benefits

      • Birth Parent or Maternity Leave
      • Non-Birth Parent or Paternity Leave
      • On-site/Nearby Childcare
    • Office Life and Perks

      • Commuter Benefits Program
    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Sabbatical
    • Financial and Retirement

      • 401(K)
      • Relocation Assistance
    • Professional Development

      • Learning and Development Stipend
    • Diversity and Inclusion

      • Employee Resource Groups (ERG)