Role - Tech Analyst
Technology - SAP Payroll Application - Incident management & IT support
Location - Zurich, Switzerland
IT Support Analyst
Tasks and responsibilities:
• Run monthly Swiss payroll closure procedures
• Prepare and process year end activities
• Testing releases in test environment and tracking (Jira)
• Set up and run batch processes (Batchman)
• Manage incident and problems as part of the Client GPS incident and problem management process for the Swiss payroll application. This encompasses:
- investigation and analysis of technical issues within the application;
- providing workarounds where applicable;
- performing general housekeeping on the application;
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- perform root cause analysis ("RCA") on serious incidents.
• participate in internal and external audit assessments
• functional / hierarchical escalation and notification to UBS management for high impacting Incidents and problems and keeping end users informed until the ticket is resolved;
• application health monitoring (comprising review of application logs, identification and analysis of exceptions)
• maintaining a knowledge database for Swiss payroll
Expertise :
• Previous production experience in the technical/appl. area and/or education in IT
• SAP System experience in general and query knowledge (Must)
• SAP-HR-module knowledge
• good knowledge of MS Office tools (Access, Excel and Word)
• SQL knowledge
• experienced in batch scheduling
• fluent in German and English (Must)
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.