Role : Techno-Functional Consultant-Taifun Billing
Technology/Skills: Telecom Billing Domain expertise, Taifun billing system, BMC-Remedy, JIRA and other Ticketing/Monitoring tools, PL/SQL, Shell Scripting, Java scripting
Location: Zurich, Switzerland

Your role
In the role of Senior Consultant, the candidate should be able to

• Interface with key stakeholders and apply his/her technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design.
• Play a critical role in creating the high level design artifacts.
• Deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty.
• Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
• Be able to co-ordinate with the teams to achieve the right outcome.

• Strong working knowledge in Taifun Billing System and B2B billing in Telecom Domain.
• Billing Domain knowledge is must- Post-paid Billing, CDR flow , Rating Flow, bill generation, payments & Collections processing and journaling etc.
• Good Knowledge of Taifun configuration
• Good Knowledge of operational tasks in Taifun Billing
• Strong experience in software/systems design and development work
• Service Management Experience in IT Telco Operations environment
• Knowledge of other Billing Applications like Kenan, Prepaid systems will be added benefit.
• Hands on UNIX and familiarity with PL-SQL, Oracle Databases and Web Servers.

• Incident & Service Request Handling
• Coordination with Different teams and Vendors
• Working for international customers in cross-cultural teams is substantial in infrastructure & application services.
• Resolve all queries and issues escalated by the Business within SLA timeframes to ensure minimum customer impact.
• Ensuring all revenue streams are running correctly and any missing and errored out data is reprocessed in a timely manner to minimize any negative effects on NPS scores.
• Operate with the Service Managers to ensure speedy resolution of incidents/problems and provide required detail for accuracy of reporting and post incident review.
• Should be able to put appropriate monitoring and alerting capabilities in place for proactive systems management.
• Performing problem management to permanently fix the issue
• Systems and proactive preventative maintenance such as system reboots

• At least 8 years of IT experience, must have strong working experience in Telecom Billing Domain.
• Good knowledge of different application architecture, Remedy or Other Ticketing Tool, Monitoring tools
• Good knowledge in B2B billing, Data Model in Taifun and Functionality (Account Management, rating, discounting, bill generation, payments & Collections processing and journaling)
• PL/SQL, Oracle (scripting knowledge in Procedures, Packages, Collections). Shell scripting

• Knowledge of other scripting languages like Perl, Python will be added benefit.

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
• High proactiveness
• Lean Agile mindset & Self Leadership