Infosys is seeking a Technical Writer for Banking practice group. As a Technical Writer, you will help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product management team working closely with engineering, product marketing, and customer enablement to create resources that don't just document what the product does but accelerates a user from novice to power user. Customer performance is critical to RBC US Cash Management and the tools you will build will create a powerful impact on adoption. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Candidate must be located within commuting distance of Charlotte, NC or be willing to relocate to the area.
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Required Qualifications:
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- At least 4 years of experience in Information Technology.
- Experience working cross-departmentally to communicate the nuts and bolts of a product.
- Strong experience owning an end-to-end documentation creation process.
- Atleast 4 years of experience in banking and financial services domain as a Technical Writer.
- Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Intercom, Mixpanel.
- Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).
- Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
- Learn complex concepts and communicate the information in a way that is engaging and understood by users.
- Gather customer feedback on documentation to improve usability.
- Act as an editor to ensure consistency in training documentation across RBC US Cash Management
- Create API developer portal documentation, in session help, technical specifications.
- Create File specifications across multiple formats and payment/statement types.
- Analytical and Communication skills
- Stakeholder management
- Planning and Co-ordination skills
- Excellent problem-solving skills
- Experience and desire to work in a management consulting environment that requires regular travel